Business Banking Support Specialist

Responsibilities

• Customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship
• Supports sales teams in executing a One Bank strategy and growing market share
• Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional
• Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship
• Identifies products and services that realize clients’ unmet needs
• Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements

• Associate's degree, or equivalent work experience
• Typically three to five years of job-related experience
• Advanced knowledge of departmental and bank products and services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective interpersonal, verbal and written communication skills