Public Services Assistant Floater - Riverview Region

General Position Summary

King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant Floater to provide service in the Riverview Region. The region includes the following libraries:
Issaquah, Mercer Island, Skyway, Newcastle, Renton, Renton Highlands.

• Provide assistance to patrons in person, online, and over the phone.
• Perform material circulation duties.
• Assist patrons in using computers, printers, and other library technology.
• Model and champion intellectual freedom.
• Collaborate with other staff on a variety of tasks such as committees and projects.

• Tuesday: 11:15 am – 7:15 pm
• Wednesday: 11:15 am – 7:15 pm
• Thursday: 9:15 am – 5:15 pm
• Friday: 9:15 am – 5:15 pm
• Saturday: 10:15 am – 6:15 pm

This is a floater position based in the Renton Highlands Library, but will serve all Riverview region libraries as needed. Schedules are subject to change based on business needs.

• Provide information and readers’ advisory assistance in person, online, and over the phone.
• Facilitate patron use of library collections through reference interviews, literature, electronic searches, and instruction.
• Educate, train, and assist patrons with library technology, equipment, and resources.
• Troubleshoot basic technology issues and report equipment repair needs.
• Assist patrons and staff with circulation duties, including check‑in/check‑out and locating materials.
• Support patrons and staff with scheduling and using library facilities, including meeting and study rooms.
• Uphold the principle of intellectual freedom and respond to related inquiries.
• Resolve patron incidents, concerns, and conflicts while following the Code of Conduct.
• Promote and display materials, services, and programs.
• Assist with delivery, preparation, and staffing support for library programs and outreach.
• Perform daily cash handling and register functions, including reconciliation and deposits.

• Attend and actively participate on internal committees.
• Provide mentoring and training for staff in areas of expertise.
• Perform duties of lower classifications as needed.
• Perform other related duties as assigned.

• Associate’s or technical degree or certificate.
• Three years’ experience in a library or other service‑oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications will be considered.

• Proficiency in basic computer operations and troubleshooting.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Model a customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrate commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision‑making skills to assess issues and determine optimal solutions.
• Flexibility in an environment with constant interruptions.
• Attention to detail and task accuracy.
• Adept communication and listening skills with diverse audiences.

• None.

• Frequently stand, walk, and occasionally sit during the work shift.
• Frequently reach at chest level and occasionally reach up or down with hands and arms.
• Use hands and fingers for keyboarding; may be repetitive.
• Rotate neck up to occasionally.
• Change tasks depending on the shift.
• Require extensive close work, including use of a computer monitor.
• Occasionally bend, stoop, twist at the waist, squat, or crouch.
• Frequently lift and carry up to 10 lbs; seldom lift and carry up to 35 lbs.
• Seldom push or pull carts and wheeled equipment with light to moderate force.

Work is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high‑speed automated systems. Incumbent must be available for a varied work schedule, including evenings and/or weekends, which may change periodically. Travel between assigned work locations may be required.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.