Dispatcher, Customer Service​/HelpDesk

Full Time Indirect Pacific, WA, US

Salary Range: $27.00 To $30.00 Hourly

SUMMARY: Technician & customer support functions by providing excellent communication in a fast-paced environment with high volume of phone calls. Coordinate and manage the service calls to be efficient & cost-effective for the company.

DUTIES AND RESPONSIBILITIES:

• Call customers in route to dispatch technicians
• Assign and dispatch technicians to the customer’s job sites for service, repair, or installation.
• Monitor schedule to ensure timeliness of appointment arrivals, communicating with customers of any tardiness.
• Monitor schedule when job is completed to maximize dispatch opportunities.
• Monitor schedule for utility locates and call in at least 48 hours in advance
• Assisting technicians onsite with access, pricing thresholds and software issues.
• Creating purchase orders for technicians as needed.
• Debrief technicians upon completion of job to ensure all follow up information is received, and all necessary tasks are created.
• Follow up with all property management work orders, communicating with all necessary parties.
• Monitor technician and helper timesheets to ensure accuracy, correcting as necessary and printing for their approval weekly
• Outbound calls to customers for appointment confirmations.
• Complete various projects as assigned by management.
• Assist Customer Service team with overflow of inbound calls.
• Rotation of on call shifts for nights, weekends and holidays. Review after hours duties below.
• Office Support
• Greet patrons and sign for deliveries and distribute.
• Print, copy, scan & fax
• Ensure kitchen is maintained and restocked as needed.

After Hours Duties Also Include:

• Dispatching technicians to emergencies.
• Calling customers to notify them the technician is on the way.
• Assisting technicians with purchase orders.

QUALIFICATIONS:

• Minimum of 1 year of dispatch experience.
• Minimum of 3 years in other office work experience.
• Excellent verbal and written communication skills.
• Ability to work with all levels of management.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Commitment to excellence and high standards.