Member Service Representative

Member Service Representative

MSR Pine Street Branch, Tacoma, WA, US

Salary Range: $20.00 To $30.00 Hourly

• Competitive pay: $20-$30/hour DOE
• Medical, dental, and vision insurance for employees
• Employer contribution toward dependent medical premiums
• Flexible Spending Accounts (FSA), including dependent care/childcare FSA
• Health Savings Account (HSA) with employer contributions
• 401(k) retirement plan with employer matching contributions
• Generous paid vacation and sick leave
• Paid holidays and a personal day
• Professional development and career growth opportunities
• Employee appreciation events and team-building activities
• Discounted loan rates and other employee financial benefits
• Wellness programs and resources
• A collaborative, supportive culture that values work‑life balance and employee well‑being

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self‑service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

• Build trusted relationships with members.
• Help members improve their financial well‑being.
• Promote products and services that benefit members and support branch growth.
• Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness
  .
• Contribute to a collaborative, team‑focused environment.

• High school diploma or equivalent.
• At least 1 year of customer service, retail, banking, or financial services experience.
• Strong communication and problem‑solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt, collaborate, and provide excellent service in a fast‑paced environment.

• Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.
• May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
• May require stooping, bending, squatting, and reaching for limited periods of time.
• May require sitting and standing for long periods of time.