Customer Logistics Coordinator

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Full-Time Individual Contrib Tacoma, WA, US

Salary Range: $39,449.00 To $69,113.00 Annually

Department: Operations
Reports To: Cargo Support Supervisor
FLSA Status: Non-Exempt

TOTE Maritime Alaska is seeking a highly organized, customer-focused, and detail-oriented Terminal Specialist to join our Operations team in Tacoma, Washington.

This role is ideal for professionals who enjoy customer service, logistics coordination, transportation operations, booking management, and problem-solving in a fast-paced environment. As a key member of our team, you will help ensure the seamless movement of freight while supporting customers, drivers, and internal stakeholders.

Salary Range: $39,449 - $69,113 annually

Anticipated Hiring Range: $50,000 - $52,000 annually

Compensation is based on factors including experience, qualifications, internal equity, and business needs.

As a Terminal Specialist
, you will serve as a primary point of contact for customers, drivers, and internal departments, ensuring efficient booking management, freight coordination, and customer support
.

You will play a critical role in supporting terminal operations by coordinating shipments, scheduling appointments, resolving customer inquiries, maintaining accurate records, and supporting daily operational workflows.

The successful candidate is customer-focused, detail-oriented, organized, and comfortable managing multiple priorities simultaneously
.

• Competitive Compensation
• Comprehensive Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Professional Development Opportunities
• Collaborative Team Environment
• Opportunity to support a transportation network critical to Alaska's economy

• Provide exceptional customer service through phone, email, and face-to-face interactions
• Serve as a primary point of contact for customers, drivers, and internal teams
• Respond to customer inquiries regarding bookings, vessel schedules, deliveries, pickups, and operational requirements
• Communicate company policies, procedures, and transportation requirements clearly and professionally
• Resolve customer and vendor concerns in a timely and effective manner

• Create, update, and monitor customer bookings to ensure accuracy and timely processing
• Coordinate deliveries, pickups, and terminal appointments
• Assign customer bookings to designated Maritime Alaska vessels
• Monitor shipment activity and booking workflows
• Support freight movement and daily terminal operations

• Reconcile yard inventory and maintain accurate operational records
• Process customer payments and related documentation
• Monitor and correct web-based and EDI bookings
• Create temporary organizations and update customer account information
• Run, review, and audit operational reports to ensure data accuracy
• Perform accurate data entry and maintain records in company systems
• Support multiple departments to ensure seamless operations
• Identify opportunities to improve operational efficiency and customer satisfaction
• Support process improvement initiatives
• Maintain accurate documentation and reporting to support business goals

• 1-2 years of customer service, transportation, logistics, freight, shipping/receiving, or related experience preferred
• Strong customer service, communication, and relationship-building skills
• Excellent organizational skills with strong attention to detail
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment
• Ability to work independently and collaboratively in a team setting
• Basic mathematical and problem-solving skills
• Proficiency with Microsoft Office Suite
  , including Excel, Outlook, Word, and Power Point
• Experience with web-based applications, transportation software, EDI systems, or e-commerce platforms preferred
• Ability to maintain accuracy under pressure while managing multiple priorities
• Comfortable working in a professional office environment with frequent computer use, keyboarding, data entry, reporting, and customer interaction
• Flexibility to work evenings, weekends, or modified schedules as business needs require
• Must be legally authorized to work in the United States

TOTE Maritime Alaska is an Equal Opportunity Employer, Affi... committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
. TOTE Maritime Alaska is a drug-free workplace and…