Customer Experience Representative

Job Summary

This position ensures the highest level of customer satisfaction by providing support, guidance, proper follow‑up, and resolution to client inquiries or issues. The role handles client inquiries, resolves issues, and provides guidance with professionalism and accuracy.

On‑site in Frederickson, WA.

• Assist customers with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into the system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meet daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on‑time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

• High school diploma / equivalent or comparable related experience
• Detail oriented
• Basic math skills
• Proficiency in Microsoft Office suite
• Good organizational and problem‑solving skills
• Experience with a multi‑line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi‑task

• The hourly pay rate is $25/hr
• Paid time off: 120 hours per calendar year (prorated in first year)
• 401(k) plan
• Short‑term and long‑term disability benefits
• Nine paid holidays per year

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.