Customer Experience Assistant Parkland​/Spanaway & Orting Libraries

Customer Experience Assistant Parkland/Spanaway & Orting Libraries

Provides high quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including, but not limited to, library accounts, public technology assistance, and readers' advisory services. This position supports the library in providing direct customer service to all library customers.

Essential functions include delivering high-quality, customer-focused services to diverse customers of all ages; working with customers in person, by telephone, and digitally; communicating and applying the Library's policies and procedures, addressing and assisting in resolving customer concerns, incidents, and complaints; performing routine circulation and customer account management duties; providing basic reference and readers' advisory assistance; providing hardware and software support for customer-accessed technologies;

assisting with program support as directed by a Supervisor or Librarian; and routinely providing customer feedback to supervisors.

Duties are considered non-essential and include reporting to a Customer Experience Supervisor and may direct the work of additional staff and volunteers, under the direction of a supervisor. Will act as Person in Charge as delegated or scheduled.

Employees are expected to demonstrate the following qualities at all times: customer focus, teamwork, communications, leadership, problem solving, change and learning, positive attitude, professional integrity, and diversity.

The employee is expected to perform or possess the following: minimum requirements including education, license or certifications; technology requirements; and physical and environmental conditions.