Customer Support

• Provide face-to-face support to customers in branches
• Handle everyday banking tasks
• Support customers through bereavement, fraud concerns, vulnerability, and digital banking needs
• Adapt to different customer needs and promote digital services
• Help customers use online and mobile banking independently
• Recognise opportunities to connect customers with appropriate products and services
• Collaborate with colleagues to meet customer needs
• Potentially progress into customer support roles by phone, online, web chat, video, or social media

• Minimum of 12 months’ customer service experience
• No previous financial services experience required
• Ability to quickly build relationships and provide a fantastic customer experience
• Empathy, care, and integrity when resolving customer queries
• Calmness under pressure and adaptability
• Commitment to deliver on promises and go above and beyond for customers
• Ability to collaborate closely with colleagues
• Willingness to spend a minimum of 12 months in a customer service role and earn accreditations through the Skill Progression Framework

Demonstrates strong customer service skills with a focus on empathy, adaptability, and relationship-building. Capable of supporting customers through various banking needs while promoting digital services and collaborating effectively with colleagues.

• Customer Service Experience
• Empathy
• Adaptability
• Collaboration
• Digital Banking Support

• Relationship Building
• Calmness Under Pressure
• Integrity
• Commitment to Customer Satisfaction

• Skill Progression Framework Accreditation

• Customer Support
• Financial Services
• Vulnerability Support
• Fraud Concerns
• Bereavement Support

• Online Banking
• Mobile Banking