Visitor Services Representative (Cashier 1) ​/ On-Call

Visitor Services Representative(Cashier
1) / On-Call

This recruitment will be used to fill 2 on-call positions.

Note:

This position is not eligible for medical and retirement but is eligible to accrue annual and sick leave based on hours worked. Holidays may be paid based on the hours worked in the same month.

This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

On-call, days and times vary, shifts offered are potentially Monday through Sunday 9:45am to 5:15pm. Evenings, weekends, and some holidays may be offered as necessitated by events, exhibits or festivals.

Depending on availability, total monthly hours will not exceed 69. You will need to be able to sit or stand for long periods of time.

The mission of the Washington State Historical Society (WSHS) is to partner with our communities to explore how history connects us all. This position is the first point of contact for visitors, and therefore responsible for the initial museum experience. This position is the point-of-sale for admission, membership, some parking collection, and some store sales. This position also supports the organization by answering questions of visitors, selling admissions and informing/selling memberships and other program offerings to visitors.

Founded in 1891 and now into its second century of service, the Washington State Historical Society is dedicated to collecting, preserving, and vividly presenting Washington's diverse and storied history. Our work illuminates the past, enlightens the present, and informs the future.

Ourmissionis to partner with our communities to explore how history connects us all. Ourvisionis to be the recognized destination for Washington State history. We achieve this by serving as our state's primary history educator, making history relevant to our modern lives, and supporting civic dialogue where all are welcome.

The Society serves individuals and organizations statewide through publications, outreach programs, curriculum, free virtual public programs, and other online services. However, the majority of the Society's interactions with the public occur at the Washington State History Museum, located in Tacoma, Washington. The Museum traditionally serves more than 80,000 annually, including more than 15,000 K-12 school children visiting the museum on a field trip.

We also welcome more than 10,000 visitors free of charge each year through a variety of access programs.

We are much more than a regional museum. We continually ask ourselves how we can better serve Washingtonians across our state. Our Heritage Capital Projects grant program distributes up to $10M per biennium to fund public heritage, history interpretation, and historic preservation projects across the state. Our popular public history magazine COLUMBIA is enjoyed by readers of all ages. And the Historical Society’s collections at our Research Center, along with a digital collections database, are a resource for scholars and researchers from across the nation.

The Washington State Historical Society is a dynamic place to work with dedicated staff. We expand our impact by connecting with communities across the Evergreen State through exhibitions, heritage projects, workshops, public programs, publications, and conversations. Our goal is to bring history into focus in such a way that the participant cannot help but discover valuable insights from and feel deep connections with the people and events of the past.

We have an active commitment to inclusion, diversity, equity and accessibility and are looking for team members who have a passion for professionalism and serving the public, and a desire to contribute to a positive work culture.

• Greet visitors with a positive customer service attitude
• Transact admission, membership, and store sales utilizing the Altru point-of-sale system
• Provide overview of rules while visiting the museum and answer questions
• Perform clerical functions or preparing information packets in the absence of other work (stated above) or other staff, such as answering phones

One (1) year of clerical or fiscally related experience such as bank teller or retail salesclerk, or equivalent experience.

• Able to sit and stand for long periods of time
• Able to handle cash
• Able to multi-task such as engaging visitors in friendly conversation while processing point of sale transaction
• Able to provide accurate information about museum exhibits, events and programs, admissions and parking rates, etc.
• Able to compose, send and respond to electronic mail
• Demonstrated commitment to diversity, equity, inclusion and accessibility
• Ability to take action to learn and grow
• Ability to take action to meet the needs of others

• Knowledge and experience working with Altru point of sale system
• Experience working in a museum – clerical, fiscal or admission counter capacity for one year or more