Customer Experience Assistant

Hiring Range:$25.10 - $29.11 per hour/ year;
Pay Grade Range: $25.10 - $34.75 per hour/year

Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above).

Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.

FLSA Status: Non-exempt

Position Status: Regular

Location (s) : Buckley and Bonney Lake

Sunday

Monday

Tuesday

Thursday

Friday

Saturday

9:35am-6:05pm

9:35am-6:05pm

Off

10:35am - 7:05pm

Off

Off

9:35am - 6:05pm

* Schedule is subject to change.

Union Status: Represented

TRANSFER Candidates:
Internal PCLS transfer eligible candidates will be given first consideration for this position through the Transfer Closure date indicated below . Please review the Transfer Process per the Collective Bargaining Agreement .

EXTERNAL OR NON-Transfer INTERNAL Candidates:
To be considered for this position , please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date indicated below.

Submissions after the Closure Date below will not be considered .

External or Non-Transfer Internal Candidates Closure Date: Monday, Aug 24 , 2026 at 5:00pm

Veteran Status:
Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process . More information about V eteran’s P reference, such as the difference in percentage , can be found here and here . If you need more information please contact us at: HR

Provides high quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including, but not limited to, library accounts, public technology assistance, and readers’ advisory services. This position supports the library in providing direct customer service to all library customers.

Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).
• Provides basic reference and readers’ advisory assistance in person, online and other various formats.
• Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections.
• Provides assistance to customers to locate library materials in the building and online, promotes library services.
• Processes, sorts, and shelves library materials as necessary; maintains periodicals.
• Prepares and maintains displays; updates bulletin boards, posters, and flyers.
• Counts and balances deposits and prepares weekly financial reports.
• Acts as Person In Charge, as delegated or scheduled.
• Assists with program support as directed by a Supervisor or Librarian.
• Participates on project teams and committees, as appropriate and within the scope of the position summary and essential functions.
• Routinely provides customer feedback to supervisors to ensure the customer’s voice and perspective is received and reviewed.
• Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library…