Client Service Representative; CSR Evenings & Weekends - Puget Sound Veterinary Specialty + Emergency

Emergency Client Service Representative (CSR) – Evenings & Weekends

Puget Sound Veterinary Specialists & Emergency (PSVSE)

Puget Sound Veterinary Specialists & Emergency (PSVSE)

In emergency veterinary medicine, you’re not just answering phones, you’re the calm voice in chaos, the first point of trust for worried pet owners, and a critical link between clients and lifesaving care.

our mission is to deliver exceptional emergency and specialty veterinary care with compassion, innovation, and accountability at the heart of everything we do. We are committed to gold standard medicine while fostering a culture of inclusion, collaboration, and continuous learning.

We grow together by asking questions, sharing knowledge, and supporting one another. Every patient, client, and team interaction is an opportunity to educate, uplift, and provide care with integrity and excellence. Together, we strive to set the standard in veterinary care—every day, for every life we touch.

We are currently seeking an experienced Emergency Client Service Representative (CSR) to join our 24/7 emergency team. This role is ideal for someone who thrives in a fast-paced, high-emotion environment, communicates with confidence and empathy, and can help guide clients through urgent situations with clarity and care.

• Evening and weekend availability required
• +$4/hr shift differential for shifts worked Monday–Sunday, 7:00pm–7:00am
• +$2/hr shift differential for shifts worked Saturday & Sunday, 7:00am–7:00pm

The Emergency Client Service Representative is often the first point of contact for our ER clients; both on the phone and at the front desk. This role is responsible for managing incoming emergency calls, triaging client needs, coordinating patient check-ins, and ensuring a smooth and compassionate client experience during high-stress situations.

This position plays a critical role in supporting the flow of the ER while living out our core values; showing compassion in every interaction, creating an inclusive and supportive environment, taking accountability in fast-paced situations, embracing innovation in workflow and communication, and upholding gold standard patient care from the very first client touchpoint.

• Answer and manage incoming emergency calls with urgency, professionalism, and empathy
• Provide a calm, compassionate experience for clients during stressful situations
• Obtain accurate patient histories and communicate effectively with the medical team
• Triage calls appropriately and prioritize incoming cases based on urgency
• Check in emergency patients efficiently while maintaining a supportive and inclusive environment
• Support front desk workflow including documentation, payments, and record management
• Collaborate closely with ER doctors, technicians, and assistants to ensure seamless patient care
• Maintain a welcoming, organized, and professional reception area
• Take ownership of your role and contribute to a positive, accountable team culture

• Minimum of 1 year of veterinary client service or reception experience required
• Prior experience in an emergency or specialty setting strongly preferred
• Ability to remain calm, compassionate, and efficient in high-pressure situations
• Strong multitasking, problem-solving, and communication skills
• Confidence in handling emotional or sensitive client interactions
• A team-oriented mindset with a willingness to support and grow alongside others
• A commitment to our core values:
• Compassion – caring deeply for patients, clients, and each other
• Inclusion – valuing…