Associate Director of Admission - Visits & Events

General Description

The Associate Director of Admission is responsible for the creation, coordination and follow-up of all campus visits, programs and events for prospective students and families while maintaining a recruitment territory with light travel. The position is strongly focused on providing excellent follow-through, customer service, and communicating the educational opportunities available at Pacific Lutheran University. They are responsible for performing duties that assure a quality campus visit experience that strategically aligns with the University brand and enrollment goals.

Reports to the Director of Undergraduate Admission.

• Serve as the manager for all Office of Admission events and programs. This includes preparation, day-of coordination and post-event processing.
• Oversee the processing and coordination of all requests for programs and events
• Create and maintain effective working relationships with campus constituents:
  Admission colleagues, hospitality services, faculty, administrative assistants, coaches and other departments.
• Supervise the Visit Manager who oversees daily visits. This includes the hiring, training, scheduling and daily management of their tasks and responsibilities.
• Consistently evaluate current visit programs based on feedback and data. Works to continuously improve and refine all aspects of campus visits and events, from scheduling to communication.
• Consult with the Director of Undergraduate Admission regarding the planning, implementation and review of all campus visit activities. Develop an annual plan based on that review.
• Work in collaboration with the Director of Admission for Marketing & Communication on promotion of visits, events and programs and create communication plans for events and visits.
• Stay up-to-date on best practices related to admission visits and events. Propose new ideas based on the needs and goals of the Office of Admission.
• Manage technology related to visits, programs and events such as our Virtual Tour and scheduling software through Slate, our customer relationship management system.
• Maintain campus calendars for Admission events.
• Perform general office duties, including fielding phone calls, responding to emails, and checking and changing phone messages.
• Articulate the university message to prospective students, families, high school counselors, community college personnel, alumni, pastors, and community members as they visit and engage with campus.
• Manage selected student recruitment programs and special projects as assigned by the Director of Undergraduate Admission.
• Develop and maintain a recruitment plan for assigned geographical recruitment territory
• Meet with prospective students and their families during campus visits.
• Communicate with prospective students throughout the recruitment and application process, including extensive correspondence via the phone and email.
• Generate and review admission applications.
• Represent the university at a variety of functions including, but not limited to, college fairs, high school visits, receptions and community events.
• Performs payroll and budget related functions.
• Perform other duties as assigned.

• Knowledge of and commitment to diversity, equity, and inclusion.
• Excellent customer service and hospitality skills, including patience and a collaborative spirit.
• Strong data entry skills and attention to detail.
• Ability to communicate with a diverse constituency.
• Able to work in a fast-paced environment and manage multiple requests.
• Congenial, with initiative and positive attitude.
• Ability to see the larger picture and suggest improvements.
• Familiarity with standard office procedures and equipment, including technology, Google Suite, Microsoft Word, Excel and CRMs or other databases.
• Strong organizational skills and ability to work independently on multiple tasks simultaneously.
• Sound appreciation for the values of a comprehensive liberal arts education. A strong commitment to the College’s goals and mission.
• Sensitivity to the concerns and needs of diverse student populations.
• Ability to work well under pressure.
• Ability to follow through…