Associate Director of Admission - Visits & Events

Associate Director of Admission - Visits & Events

The Associate Director of Admission is responsible for the creation, coordination and follow-up of all campus visits, programs and events for prospective students and families while maintaining a recruitment territory with light travel. The position is strongly focused on providing excellent follow-through, customer service, and communicating the educational opportunities available at Pacific Lutheran University. They are responsible for performing duties that assure a quality campus visit experience that strategically aligns with the University brand and enrollment goals.

Reports to the Director of Undergraduate Admission.

Knowledge of and commitment to diversity, equity, and inclusion. Excellent customer service and hospitality skills, including patience and a collaborative spirit. Strong data entry skills and attention to detail. Ability to communicate with a diverse constituency. Able to work in a fast-paced environment and manage multiple requests. Congenial, with initiative and positive attitude. Ability to see the larger picture and suggest improvements.

Familiarity with standard office procedures and equipment, including technology, Google Suite, Microsoft Word, Excel and CRMs or other databases. Strong organizational skills and ability to work independently on multiple tasks simultaneously. Sound appreciation for the values of a comprehensive liberal arts education. A strong commitment to the College's goals and mission. Sensitivity to the concerns and needs of diverse student populations.

Ability to work well under pressure. Ability to follow through consistently on inquiries, requests, and suggestions. Ability to resolve problems and to develop relevant alternatives and recommendations. Ability to communicate effectively both verbally and in writing; to establish positive public relations for the College; and to interact effectively with a wide variety of people. Ability to form strong coalitions with internal and external constituencies.

2 years of progressively responsible job-related experience including admission, higher education or hospitality experience. Bachelor's degree. Valid driver's license (Must have had a valid driver's license for at least 2 years). Finalist applicants must satisfactorily complete pre-employment background checks, including a driving abstract check, and pass PLU's Driver's Certification Training.

Master's degree. Supervisory experience of student and/or professional staff. Experience with Banner and Slate or another CRM.