Project Manager, Operations Manager

Project Manager

Department:
Project/Program Management

Reports to: Director of Program and Project Management

Location: Tacoma

FSLA Status: Exempt

Pay: $83K - $90K DOE

Why work with us?

• Opportunity to work for an employee-owned company.
• Collaborative work environment with a focus on professional development and continuous improvement.
• Competitive compensation and benefits package- including Healthcare, Paid Time off, 401K and more!
• Four, ten-hour day work week
• Contribute to providing first responders and the military with tools they need to save lives

Why we need you and what you will be responsible for:

With a record high backlog of boats to build, we are seeking a passionate, committed Project Manager to shepherd boat builds from contract to delivery through the design, build, and customer acceptance process.

You will oversee the day-to-day management of key boat projects and work to achieve the goal of delivering every project on time, within budget and within scope. You will work closely with Sales/Business Development, Engineering, Production, and Customer Support to ensure successful completion of projects throughout their lifecycle. You will act as a liaison between the customer and SAFE Boats to provide status updates, clarify requirements, resolve problems and ensure a healthy relationship.

Projects may include new boat builds, major service and warranty jobs for existing boats, and large parts sales.

What you will do:

• Provide support to Design and Production teams to ensure all projects are delivered on-time, within scope, and within budget
• Review contract terms and conditions and technical specifications and verifies compliance with requirements
• Act as primary point of contact between the customer and SAFE Boats during the production process
• Act as principal liaison between the sales leader and production and/or the Customer Support Department
• Coordinate the development, planning and scheduling of project goals, milestones and deliverables and communicates with internal and external project stakeholders
• Facilitate production and problem solving through communication with internal resources and third parties/vendors
• Assist in the definition of project scope and objectives, involving all relevant stakeholders
• Manage changes to the project scope, project schedule, and material project costs using appropriate verification techniques
• Interface with finance and business development to ensure milestone payments and completed projects are invoiced promptly and correctly
• Report and escalate problems/issues as needed to internal management
• Prepare risk assessments for each project to include contingency planning and risk mitigation
• Coordinate with vendors and suppliers on commissioning and support requirements
• Coordinate with vendors to complete OEM certifications
• Coordinate on-vessel inspection activities
• Develop and maintains project documentation including ODCs
• Develop, facilitate, and contribute to process/quality improvement teams and/or initiatives. Identifies and recommends improvements to scheduling processes, practices or materials which lead to positive results in product quality.
• Participate in new business proposals
• Comply with and enforces standard company policies and procedures.
• Communicate with other SAFE Boats departments regarding all activities related to quality, cost, and delivery of boats
• Provide regular updates to customers regarding the progress of their vessel throughout the period of performance
• Conduct final inspection of completed boats to ensure all open Quality Assurance (QA) discrepancies and any other known defects are addressed
• Coordinate team to complete customer post-inspection actions
• Coordinate with shipping to ensure delivery in accordance with contractual commitments
• Coordinate and ensures smooth hand off post-delivery to the Customer Support and Training Departments as needed

Skills we are looking for:

• Technical - Solid background in boat manufacturing and/or marine industry
• Process - Understanding of the sales/warranty/service process, engineering/design process and production workflow
• Methods - Understanding of project management principles
• Time Management - Ability to manage one's own time and the time of others. Understand cross functional relationship of timing and influence on schedule
• Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one
• Problem solving - Ability to identify problems, conduct research, consult subject matter experts and present timely cost-effective solutions
• Communication - Excellent internal and external client-facing communication skills. Advanced written and verbal communication skills
• Organizational skills - Strong attention to detail and the ability to multi-task
• IT - Strong working knowledge of Microsoft Office;
  Understanding of Project Management software and database tools, Microsoft Teams, and SharePoint is desirable
• Customer Service
  - Experience managing relationships successfully with internal and external…