Customer Account Specialist

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

As a Customer Account Specialist, you will be responsible for auditing and maintaining accounts through the customer relationship management software utilized within YMCA Centers. In this role, you will be expected to deliver excellent customer service to all staff, members, guests, and program participants in a safe, enjoyable, and positive environment. If hired, this role will focus on handling customer accounts, resolving issues efficiently, and fostering strong relationships to promote loyalty and satisfaction.

Wage: $17.51 to $18.00 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Hours:

Full-Time, 40 Hours per Week

Shift: Evening, 10:30am-7pm and Saturdays required

Location:

Tacoma Association Office, Tacoma, WA

• Medical, Dental, and Vision benefit plan options YMCA paid Life and Long-term Disability Insurance
• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
• 8 paid Holidays/Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and Life Mart employee discount center
• Professional training, education and certification opportunities
• 20% discount on YMCA programs, Child Care services, and merchandise
• Public Service Loan Forgiveness eligibility for Full-Time employees

Ignite your Passion, Live the Y Cause, and Join our Team!  our website apkc.org.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled

• Minimum of two years of experience in customer service, database management systems, public relations, or organization administration.
• Excellent written and oral skills.
• Positive attitude and previous experience with diverse populations.
• Demonstration of the ability to lead a project and collaborate with others.
• Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Complete online Child Abuse Prevention training on first day. Complete other online and in-person training as required.