Casino Service Technician ( Travel Required

Department:Casino Operations

Reports To
:

Director of Field Services-Casino

Status
:

Non-Exempt

Pay range:$27-$32/hour based on experience

Headquartered in Greenville, North Carolina, with a dedicated game studio in Wilmington,Valicyrepresentsa bold new chapter in gaming innovation. Formerly known as Grover Gaming, we have rebranded to reflect our renewed commitment to exploring new possibilities in land-based gaming.

As a developer and distributor of engaging electronic gaming experiences,Valicyis driven by our Mission,Visionand Values with a focus on being relational, excellent, and innovative in all we do.

At the heart of our culture are the values represented by our CARE triangle—People, Company, and Work—which continue to guide everything we do. These principles are deeply rooted in who we are and remain central as we grow and evolve.

With a focus on collaboration, creativity, and long-term partnerships,Valicyis proud to be part of an industry that is constantly moving forward—and we are excited to grow alongside it.

The Casino Field Service Technician position is a service technician and relationship-focused role with daily travel within a designated territory. The Casino Service Representative will perform preventive maintenance to all machines to ensure they arefunctioning accurately,troubleshooting and repairing games and associated systems when amalfunction occurs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required.

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Troubleshooting:
  
  Install, configure, troubleshoot, and update our cutting-edge products at various casinolocations.
• Ensureoptimalfunctionality of Electronic Gaming Machines (EGMs) through diagnosticexams, software configurations, and hands-on testing. Diagnose and resolve anytech-related issues promptly and efficiently.
• Swiftly document incident reports andmaintainmeticulous maintenance recordsinaccordance withour guidelines, ensuring clarity and precision in every entry.
• Consistently update and manage daily/weekly technical logs, keeping a keen eye on the details.

• Deliver exceptional customer service with a positive attitude.
• Responsible for keeping current clients satisfied and delivering exceptional customer service.
• Be the primary point of contact andbuildlong-term relationships with customers.

• Minimum age of21;mustpossessa valid driver's license and the ability to secure andmaintainnecessary gaming licenses (assistance provided).
• Ability to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission (extensive background check)
• 1+ year(s) of experience configuring, testing, or repairing electronic equipment or acombination of experience and relevant certification.
• Strong interpersonal skills, including the ability to influence others.
• Excellent oral and written communication skills to be highly communicative and responsive.
• Strong troubleshooting skills with an understanding of network connectivity.
  
  Proficiency in the safe and appropriate useof hand and power tools.
• Able to lift, maneuver, and transport heavy machines (up to 400lbs), with supportiveequipment.
• Proficiency in windows, using CRMS, (Hubspot, Net Suite) for data entry and documentation tasks.
• Capability to oversee conversion projects or setups with minimal to noguidance. Commitment to upholding exemplary customer relations, both internally and externally.
  
  Willingness to work flexible hours, including overtime, weekends, on-call, evenings, and holidays.
• Availability to travel to multiple states at any time within our network; up to 75% travel required.

• Casino industry background.
• Experience in land-based gaming.
• Has the ability to effectively work in a remote environment to fulfill your role on theteam.
• Able to analyze and interpret floor map schematics.
• Basic electrical and networking knowledge.

This role is primarily field-based and requires regular travel to customer casino locations.…