Fraud Risk​/Investigations Supervisor

Heritage Bank has an exciting opportunity within our organization to join the Risk / Compliance Team! We are seeking an experienced fraud risk / investigations supervisor, and is responsible for supporting the day-to-day operations, overseeing the daily workflow, and will plan, direct and organize the activities for an assigned fraud team responsible for the identification, investigation, and resolution of suspected fraudulent activity, while ensuring compliance with applicable regulatory requirements This position is Full-time and fully on-site in at the Southern Operations Center in Tacoma, WA.

Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Base Salary Range $36.44 - $45.55 - $54.66 per hour

The Role at a Glance:
Plans and directs workflow of assigned team and monitors performance to ensure all team tasks are appropriately allocated and required deadlines/commitments are met on a daily basis. Supports and manages the daily operations and workflows of the service desk to ensure accuracy, consistency. timely response, resolution, and adherence to established procedures. including prioritization of cases, assisting with workload distribution, and ensuring adherence to service level expectations.

Acts as primary escalation point of contact for team members to resolve issues. Research non-routine and complex or escalated issues and concerns, both internally/externally, and communicates findings and/or resolutions to management and appropriate parties, in a timely manner. Conducts and supports investigations of suspected fraud activity, including gathering and documenting evidence for internal action, SAR decisioning, and potential law enforcement referral.

Coordinates, as directed, with law enforcement and external partners on fraud-related matters. Triages alerts and cases using established procedures; assess risk, determine appropriate action, and escalate complex or high-risk matters to management team in a timely manner. Provides direct reports with proper tools and authority to execute their assigned functions and develops skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.

Identifies and escalates control gaps, process inefficiencies, and emerging fraud risks; recommend enhancements to detection, investigations, and mitigation processes. Assists with monitoring fraud trends, maintaining tracking tools, ensuring timely and accurate action of significant fraud events and trends and report preparation for management review. Assists with and provides regular updates and management reporting on fraud trends and events and identifies opportunities for training and process improvement.

May review and update policies and procedures, as requested. Supports regulatory compliance by adhering to applicable BSA/AML requirements, including SAR-related processes and documentation standards. Acts as primary point of contact for internal and external audits and assists with data gathering and report compilation on audits and exams, as requested. May assist with merger and acquisition functions, training, and integration of services for the department.

Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring, terminations, promotions, transfers, training and development of staff, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices. Core Skills and

Qualifications:

H.S. Diploma or equivalent required. Bachelor's Degree in Criminal Justice, Intelligence studies, Finance, Accounting, or a related field preferred. 5+ years recent experience in a branch banking and/or bank operations role which includes working knowledge of banking fraud operations, financial crimes, compliance, or investigations, with an understanding of fraud detection and prevention, and a minimum of 2 years' experience in a lead and/or supervisory role, within a financial services industry - required Equivalent combination of education, training, certifications and/or relevant work experience in BSA, Risk,…