Fraud​/Investigation Specialist On-site

Fraud/Investigations Specialist

Heritage Bank currently has an exciting opportunity within our organization! Our Risk and Compliance team is seeking a full-time fraud/investigations specialist to identify suspected and potential fraud related transactions and conduct complete investigations for assigned cases. This position is fully on-site at the Southern Operations Center in Tacoma, WA.

Base Salary Range:

Level I - $22.04 - $27.55 - $33.06 per hour

Level II - $23.69 - $29.61 - $35.54 per hour

Depending on qualifications and experience, Fraud/Investigations Specialist I or II may be considered.

The Role at a Glance:

• Performs analysis of assigned accounts and activity. Triage risk and determine appropriate action using internal tools and information sources.
• Obtains and provides detailed documentary evidence to support confirmed fraud activity necessary to prepare cases or alerts for a criminal prosecution, referral to law enforcement, and collections, as appropriate.
• Documents daily review and analysis of suspicious transactions, communicates a summary to appropriate parties.
• Ensures compliance to appropriate Federal Regulations and SAR reporting requirements.
• Actions assigned accounts based on established department procedures to mitigate and minimize risk and risk-related exposure.
• Partners with internal/external customers, business partners, peer groups, management, law enforcement and other issuing parties to ensure effective communication on fraud related cases and concerns.
• Builds and maintains relationships with contacts throughout the industry.
• Contributes to the success of the department with willingness to share in all department responsibilities, as required or assigned.
• Gains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

Core Skills and

Qualification:

• Level I - 1+ year recent experience in bank operations and/or retail banking required. Experience working in a fraud, compliance, or risk environment within the financial services industry or financial investigations experience in Federal, State or local law enforcement preferred.
• Level II - 3+ years recent / relevant experience working in a fraud, compliance, or risk environment within the financial services industry or financial investigations experience in Federal, State or local law enforcement
• Professional credentials in fraud risk management preferred. Equivalent combination of education, experience and training may be considered.
• Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions, and concerns in an accurate, effective, and timely manner.
• Ability to develop and maintain positive working relationships with all levels of bank personnel.
• Effective verbal and written business communication and presentation skills, with the ability to communicate issues and follow up items in person, over the phone and via email; ability to read, write, speak and understand English well.
• Detail oriented with organizational, problem-solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met, with direct and moderate oversight and supervision.
• Basic understanding and working knowledge of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
• Unquestionable integrity in handling sensitive and confidential information required.
• Basic use and understanding MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly.

Working Environment/Conditions:

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day.
• Work requires regular…