Credit and Collections Associate

Credit and Collections Associate

TOTE Resources | Tacoma, WA
Department: Credit and Collections
Position Type:
Full-Time, Non-Exempt
Reports To: Accounts Receivable Supervisor
Schedule:
Hybrid Schedule - 4 Days In Office, 1 Day Remote (After Onboarding and Training) | Standard Business Hours

TOTE Resources is seeking a detail-oriented, customer-focused, and analytical Credit and Collections Associate to join our Credit and Collections team in Tacoma, Washington.

In this role, you will support the efficient collection of receivables across TOTE Group companies by resolving outstanding account issues, facilitating customer communication, and ensuring timely payment of invoices. You will manage a diverse portfolio of customers ranging from small businesses to Fortune 500 organizations
, while partnering with internal stakeholders to deliver outstanding customer service and financial support.

At TOTE Resources, we are committed to our core values of Safety, Operational Excellence, Customer Experience, and Colleague Experience
.

If you enjoy problem-solving, relationship building, financial analysis, and customer engagement in a fast-paced environment, we encourage you to apply.

• Manage a portfolio of assigned customer accounts and maintain a thorough understanding of account activity, payment history, and outstanding balances.
• Develop and execute collection strategies to ensure timely payment of receivables.
• Monitor delinquent accounts and escape issues as appropriate.
• Support the collection of Demurrage, Chassis, and Energy-related charges
  .
• Manage Cash-on-Delivery (COD) collections to ensure payment is received prior to cargo release.
• Maintain accountability for collection performance and account resolution.

• Communicate with customers regarding account status, outstanding balances, payment arrangements, and billing inquiries.
• Utilize customer payment portals for invoice uploads, follow-up activities, and issue resolution.
• Develop an understanding of customer accounts payable processes to minimize payment delays.
• Build and maintain strong relationships with customers and internal business partners.
• Deliver professional, responsive, and solution-oriented customer service.

• Investigate customer disputes, payment discrepancies, and billing concerns.
• Analyze account histories, payment trends, and outstanding issues.
• Determine the validity of disputes based on contractual obligations and company policies.
• Resolve valid disputes and provide clear explanations for dispute determinations.
• Partner with cross-functional teams to remove barriers to payment and improve customer satisfaction.

• Distribute credit applications and coordinate collection of supporting documentation.
• Submit information for customer credit reviews and evaluations.
• Maintain accurate customer account documentation and records.
• Investigate over payments and facilitate customer refund processing.
• Ensure compliance with departmental procedures, financial controls, and company policies.
• Support continuous process improvement initiatives.

• Respond to inquiries from internal stakeholders in a timely and professional manner.
• Assist with departmental operations in the absence of the Credit & Collections Manager.
• Participate in special projects and process improvement efforts.
• Collaborate with business partners across multiple departments to achieve organizational goals.

• High School Diploma or GED required
  ;