Production Manager

Overview

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who believe there has to be a better, simpler way for people to navigate the journey between homes. That people‑first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.

Founded in 2015, Knock has grown into a trusted partner for thousands of home buyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five‑star Zillow and Trustpilot reviews and an A+ BBB rating.

Join our growing team and help shape the future of home buying!

• Lead your team by example, demonstrating how to properly support clients and referral partners through the lending process by maintaining a loan application pipeline, ensuring compliance within federal and state regulations, and company processes and procedures.
• Drive strong sales growth from the Loan Officer team to meet and exceed company targets for loan applications and loans closed, owning your team’s contributions toward Knock’s goals.
• Promote a culture that puts People First, with an emphasis on best‑in‑class customer service that delights customers and referral partners.
• Coach and guide your team in their development as lending professionals by maintaining an open door as a resource—teaching them how to fish instead of providing the fish and creating job aids, processes, or policies where you see opportunities to do so.
• Develop and grow market share by maintaining a quality network of business relationships that serves both as a source of referrals for your team and new mortgage lending opportunities.
• Partner with managers in Operations and other cross‑functional stakeholders to remove obstacles for your team to get every loan to an on‑time closing.
• Be a proactive knowledge source for Loan Officers, educating them on mortgage services and products to assist Loan Advisors in helping customers determine the best options for their needs.
• Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside your team.
• Collaborate with the training coordinator to develop job aides for Loan Officers to thrive.
• Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education.
• Take on ad‑hoc projects as they arise and always be willing to support your team where they need you.

• Proven experience as a licensed Mortgage Loan Originator with a minimum of 5 years experience in the industry.
• Demonstrated success leading teams of Mortgage Loan Originators as a Regional or Branch manager, or related position in the mortgage industry.
• You are a great coach, a team player, and a fantastic communicator.
• You get important $#!+ done and see initiatives through to completion.
• Innate drive to fix or improve what you see broken around you and the ability to operate independently.
• Subject matter expert in FNMA and FHLMC guidelines.
• Experience using Encompass, Optimal Blue, and Customer Relationship Management Systems.
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous.
• Proven success working 100% remote in prior positions and experienced leading a distributed team.
• Experience in FINTECH, lending start‑up, or driving massive year over year volume growth.
• We encourage you to apply even if you don’t have every listed requirement.

• Set up and constantly operate a computer.
• Communicate and exchange accurate information to others via telephone or internet video applications.

Our Compensation Philosophy:
As a fully remote (U.S.

-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please…