Joint Use Permitting Specialist

Overview

Tacoma Power is seeking a Joint Use Permitting Specialist to join their Transmission and Distribution (T&D) team. The Joint Use Permitting Specialist will focus on reviewing and processing applications in Tacoma Power’s permitting system, Accela, for requests to attach to Tacoma Power poles. In this role, you will assist with analyzing pole attachment records, preparing summaries and reports, and developing work processes.

Key functions of this position will include the use of enterprise resource planning software (SAP) for the creation of work orders, invoices, financial reports, and detailed account reconciliation. The selected candidate will work closely with technical experts in addition to frequent interaction with external customer representatives. This role will also include customer account administration and bill paying functions.

• Review and analyze requests for attachments to Tacoma Power's utility poles; assist customers with application submittal in the Accela Customer Access Portal and verify completeness and accuracy of data.
• Clearly communicate requirements with applicants to ensure compliance with agreements and standards; monitor program lifecycle, including permit cycle, SAP contract accounts, and revenues.
• Collaborate with internal stakeholders to ensure requests for attachments to Tacoma Power poles are reviewed and processed accurately, efficiently, and in compliance with applicable standards.
• Review and interpret contract language requirements.
• Issue make-ready construction quotes and create cash invoices in SAP for make-ready work.
• Assist with maintaining attachment records and pole inventory by extracting data from Accela, evaluating accuracy.
• Create and maintain Accela and SAP standard operating procedures.
• Create/update/close work orders in SAP to track labor and equipment time for field inspections, Make-Ready work, and Line Engineering review.
• Bill external entities for project costs, requested services, and/or billable projects.
• Maintain superior customer service and resolve issues as they arise; ensure timely responses to both internal and external customers.
• Track program statistics for benchmarking.

Bachelor's degree in public or business administration or directly related field

2 years of analytical and/or program coordination/management work in area related to assignment

Relevant education and experience may substitute for one another on a year-for-year basis

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the…