Public Records Program Manager

Core daily responsibilities

• Lead and manage the County’s Public Disclosure and Records Management programs, including development of goals, policies, strategic direction, training materials, and documentation.
• Lead and manage the program team composed of a Records Management Office, Agency Public Records Office, Records Specialists to support search functions, and Records Center Assistant.
• Ensure consistent interpretation of laws, rules, and policies and compliance with federal, state, and local laws, policies, and procedures; monitor risk and oversee exemption and appeal processes.
• Research and stay current on state law changes and recommend policy or legislative improvements.
• Oversee the full public records disclosure process, including intake, evaluation, redaction, exemption logging, and release, and handle complex, multi‑departmental, or high‑risk requests in coordination with Public Records Officers, legal counsel, and communications.
• Track performance metrics and ensure compliance with statutory timelines.
• Assist the public with record requests and resolve grievances and appeals.
• Manage countywide records retention, storage, and destruction guidance to ensure compliance with all applicable laws.
• Coordinate with the Records Management Officer on retention schedules and disposition processes as well as the organization’s records management strategies, policies, and processes.
• Analyze and interpret complex reporting as it relates to public records and records management.

• Post‑secondary education in business, records management, public administration, information technology, or closely related field may substitute for up to four (4) years of required experience on a year‑for‑year basis.
• Eight (8) years of progressively responsible experience in public records management for a government agency or legal setting, including one (1) year of supervisory experience.

• Post‑secondary education in business, records management, public administration, information technology, or related field.
• Certified Records Manager (CRM) or similar industry‑recognized credential.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community.