Victim Services Support Specialist

Title:

Victim Services Support Specialist

Location:

Washington, DC

Security Clearance: MBI, Moderate Risk Investigation

Schedule:

Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary: $70,/Annually

Division:
Mail Fraud

Level: ISA I-C

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance.

We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:

The U.S. Postal Inspection Service (USPIS) protects postal customers by safeguarding the nation’s mail system through the effective use of prevention, mail screening, and investigative programs. The Victim Services Support Specialist will provide basic telephone-based “victim services” and execute procedures to identify and remove mail associated with fraud schemes.

Essential Functions and Responsibilities:

• Knowledge of community resources and agencies that serve victims of crime.
• Ability to establish and maintain effective working relationships with other professionals, federal, state, and local agencies, victims, attorneys, law enforcement agents, and representatives from non-governmental service agencies;
• Experience providing Victim Services desired in support of civil and/or criminal investigations desired.
• Ability to converse with potential elderly victims telephonically.
• Ability to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people.
• Proficiency conducting research on the internet and commercial as well as public databases.
• Ability to work with minimal direct supervision.
• Experience supporting the preparation of a final work product.
• Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint.

Work Duties and Tasks:

• Initiate contact with victims to obtain their cooperation in resolving suspect fraud mailings. Provide support and advice to resolve financial and logistical issues associated with being a victim of crime. This includes but is not limited to: referrals for victim services such as counseling and support groups, assistance with crime victim compensation applications, providing restitution information, coordinating the USPIS verification of victimization for state compensation program officials, transition of victim assistance responsibilities to the United States Attorney, Victim-Witness Coordinator following indictment.

• Complete assigned tasks to ensure completion within required…