Public Health Clinic Practice Manager

Are you an experienced operational leader ready to drive impactful, integrated community health services? As the Public Health Clinic Practice / Program Manager II, you will serve as a key senior leader, directing all clinical and administrative activities for a dynamic, integrated public health clinic focused on SUD treatment, HIV/STI services, and street medicine. Managing a 30–35 person multidisciplinary team (including SUDPs, RNs, ARNPs, and billing staff) and a $6M–$7M budget, you will have significant autonomy to oversee daily operations, ensure rigorous regulatory compliance (HIPAA, 42 CFR Part
2), and manage complex grant/revenue cycles. This advanced, second-level management role focuses on strategic program growth, expanding services (e.g., hepatitis C care, family planning), and strengthening community partnerships. As a liaison to local and state agencies, you will shape public health policy and ensure high-quality, equity-focused care delivery.

The Public Health Clinic Practice / Program Manager II is a Regular, Full-time (1.0 FTE) position within our Substance Use Services program.

• Program Manager I
• Program Manager II

Options to continue your career at the Health Department depend on your interest, education, and training. Possibilities beyond the position series include:

• Assistant Division Director
• Division Director

• Oversee operations of the clinic services including SUD treatment, counseling, ensure timely/safe delivery of MOUD, street medicine services, and STI/HIV testing services.
• Develop, refine, and monitor clinic workflows (check-in, triage, testing, treatment, counseling, follow-up).
• Monitor program performance metrics (positivity rates, retention, encounter volume, no-show rates, claims resolution).
• Ensure compliance on regulations regarding HIPAA, 42 CFR Part 2, OSHA, SAMHSA, DEA, WA Health Care Authority/SOTA, state nurse practice acts, MOUD rules, lab certification, vaccine storage guidelines, county policies, etc.
• Plans, organizes, directs, monitors, and evaluates the assigned program area(s) within a complex environment. Exercises independent judgement in the oversight of daily operations.
• Supervises, mentors, coaches, and manages staff, including hiring, training, timecard/time off approvals, performance management, and resolution of disciplinary matters. Assists program supervisors with resolving complex employee relations and performance management issues. Coordinate multidisciplinary teams (SUDPs, LPNs, RNs, ARNPs, medical assistants, reception, etc.).
• Plans and executes workplans to ensure goals and objectives are met.
• Formulates quality assurance, improvement, and control efforts to improve the efficiency and effectiveness of program(s). Provides support toward implementation and assessment of QI fidelity.
• Plans, develops, monitors, and controls complex program budgets. Ensures financial accountability and fiscal viability of program(s). Proposes service fees and monitors reimbursement invoicing and billing. Provides oversight to billing team to ensure accurate coding, claim submission, insurance verification, and payer compliance.

The items in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic, and duties may change based on business needs. Any new duties will remain within the scope of the job.

• Maintain compliance with infection control, harm-reduction, medication handling, and MOUD protocols.
• Formulates policies, procedures, protocols, and standards, ensuring compliance with federal, state, contractual, and Department requirements.
• Manage audits, licensing reviews, QA inspections, and corrective action plans.
• Lead or participate in compliance review teams conducting compliance and credential review processes.
• Directly supervises, mentors, coaches, and manages staff and supervisors (i.e., Program Manager I, Nurse Supervisor, SUDP Supervisor, front office/billing leads), including hiring, training, performance management, investigations, and resolution of disciplinary matters. Assists program supervisors with…