Convention Services Manager

The Convention Services Manager is responsible for coordinating and executing conventions and large-scale events from initial planning through final delivery. This role emphasizes scheduling, logistics, client communication, and cross-departmental coordination rather than direct sales. Reporting to the Director of Catering, the Convention Services Manager ensures seamless event operations and an exceptional client experience while upholding brand standards.

• Coordinate all aspects of convention or event planning, from initial consultation to final execution.
• Communicate effectively with clients to understand their event needs and provide recommendations.
• Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders.
• Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.
• Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.
• Conduct on-site support during events, including evenings and weekends when required, serving as the client’s main point of contact.
• Monitor event budgets and track expenditures to ensure profitability and efficiency.
• Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.
• Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.
• Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.
• Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.
• Perform other duties as assigned, supporting the catering and convention services team as needed.
• Always maintain Pyramid Global Hospitality and IHG brand standards.

• Proficiency with Delphi (required) and experience with Opera HMS a plus.
• Prior experience in the field of hospitality is preferred but not required.
• Ability to work effectively under time constraints and deadlines.
• Command of the English language both written and verbal.

$30.00 – $34.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.