Hotel Front Desk Supervisor

Marriott Tacoma Downtown
• Tacoma, WA, US

Posted 7 days ago

Join our dynamic team at Marriott Tacoma Downtown as a Front Office Supervisor. Embrace this incredible chance by applying today and embarking on a fulfilling career journey with us.

• Must have open availability to include evenings and weekends.
• Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.
• Ensures that all front office associates receive adequate training for the performance of the position.
• Provides feedback on a continual basis.
• Participated in the training, development, and disciplining of all front office staff.
• Maintains records of absences and tardiness.
• Performs all front office duties, including check-in, check-out, reservations, etc.
• Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services.
• Ensures that all required reports are completed and submitted in a timely manner.
• Ensures guest satisfaction by responding to and resolving guest complaints.
• Is aware of direct competition.
• Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
• Maintains regular contact with the Housekeeping Department to ensure proper room status.
• Fills in for the Assistant Front Office Manager in his/her absence.
• Must wear the required uniform.
• Must maintain a neat, clean, well-groomed appearance.
• Ensures that staff are in adherence to uniform/grooming standards at all times.
• Ensures that all guests are served.
• Notifies the Front Office Manager of guest comments.
• Performs other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Supervises a total of 10 to 20 employees in the front office department.
• Responsible for the direction, coordination, and execution of this unit.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints; and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school or six months to one year related experience and/or training or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. Marriott experience preferred.

$23 - $23/hour