Front Desk Supervisor

Role

Front Desk Supervisor – Hotel Murano, Tacoma (Full‑time, non‑union)

• Check guests in, ensuring proper credit, noting special requests, and establishing accurate information.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
• Pre‑assign hotel rooms, including VIPs, repeat guests, packages, and special requests.
• Coordinate with Maintenance and Housekeeping to communicate and schedule daily operations.
• Train, direct, resolve issues, coach, and counsel front desk team members to maintain quality service.
• Maintain the sundries shop inventory and place orders as necessary.
• Train new front desk agents in exceptional customer service.
• Promote and sell special hotel programs.
• Assist other departments as needed and communicate pertinent information to the manager on duty.
• Handle posting, charges, cashing checks, safe deposits, and refunds according to established procedures.

• Availability for a flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.

$23.00 – $24.00 per hour.

• Medical, Dental, Vision, Disability, and Life Insurance (full time)
• 401(k) Plan
• PTO – 14 days for first 3 years
• 7 paid holidays and 2 floating holidays
• Employee room‑rate discounts

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.