Catering and Group Sales Manager

Catering And Group Sales Manager

At Marriott Tacoma Downtown, we don't just offer jobs. We create opportunities to grow, connect, and thrive in a contemporary, people-first hospitality environment. Located in the heart of downtown Tacoma and connected to the Greater Tacoma Convention Center, our modern hotel places Curators at the center of the city's vibrant arts, culture, dining, and entertainment scene.

Curators help create memorable experiences throughout the hotel, from welcoming guest rooms and locally inspired dining at The Greatroom to sophisticated meeting and celebration spaces, including the Chambers Bay Ballroom. With 13 event venues and the energy of downtown Tacoma just outside our doors, Marriott Tacoma Downtown offers an exciting setting to build a rewarding hospitality career while creating meaningful moments for every guest.

This is an hourly overtime eligible manager role. The Catering and Group Sales Manager is responsible for booking and servicing all events that do not have guest room needs, with the exception of rooms related to social events, i.e. weddings, holiday parties, etc. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can-do-attitude along with excellent communication skills to ensure customer satisfaction and repeat business.

What you'll get to do:

• Provide the highest quality of service to the customer at all times, with quick and timely responses to all calls, emails, and leads
• Solicit and secure business for the hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market, and existing accounts
• Develop strong, professional long-term business relationships by attending networking events, becoming a member of civic organizations, and/or industry associations
• Create banquet event orders (BEOs) with all set up, A/V, and food and beverage requirements needed for groups
• Ensure all BEOs are signed by the client and distributed to the Banquet and Culinary team in accordance with the guidelines set forth by the hotel

Skills and experience:

• Minimum 2 years of previous experience as a Catering Manager in a Marriott luxury hotel setting preferred
• Minimum 2 years of previous experience with Marriott CI/TY preferred
• Ability to negotiate, influence, and sell
• Excellent time management, self-management, and self-motivation, with a keen focus on detail
• Ability to maintain composure under pressure and possess determination and commitment to achieve financial expectations
• Flexible schedule to include evenings, weekends, and holidays as dictated by business demands
• Demonstrate resilience and flexibility in the face of change, with an innate desire to exceed guest expectations and have an uncompromising approach to service and follow-through