Hospitality Manager

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Ourmissionis to provide modernized technology platforms,elevated technology support, and valuable insights, empowering our clientsto excel inwhat they do best.

The H
** ospitality Manager
** has a pivotal role responsible for client relationship management and operational leadership. This position plays a critical role in delivering exceptional service, driving client satisfaction, and ensuring retention within a high-growth business.

This position is responsible for managing a team of up to 3 employees in one client site. The Hospitality Manager brings extensive experience in delivering compelling solutions for clients, and is accountable for day-to-day client operations, targets, and metrics.

Hospitality Operations & Guest Experience (85-90%)

• Provide a warm, professional, and engaging welcome to clients, visitors, executives, and VIP guests.
• Act as the primary onsite hospitality representative, delivering exceptional customer service and resolving guest requests promptly and professionally.
• Conduct regular inspections of meeting rooms, conference centers, hospitality spaces, and common areas to ensure cleanliness, organization, and readiness.
• Coordinate all aspects of catering services, including order placement, delivery oversight, setup, presentation, replenishment, and breakdown.
• Perform daily hospitality operations, including inventory replenishment, pantry management, beverage station upkeep, and workspace presentation.
• Support corporate meetings, events, and executive functions through hands-on coordination and execution.
• Partner with vendors, catering providers, and building teams to ensure timely and accurate service delivery.
• Identify and address operational issues proactively to maintain a seamless guest experience.
• Maintain hospitality standards and ensure all spaces reflect a high-quality corporate environment.
• Assist with hospitality-related projects and special initiatives as assigned.
• Travel nationally, as needed, to support hospitality operations and service delivery at other office locations.

• Track and maintain hospitality service metrics, operational records, and activity reports.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to support continuous improvement efforts.
• Assist with scheduling, service planning, and prioritization of hospitality activities.
• Support onboarding, training, and guidance of hospitality team members while leading by example through direct service execution.
• Identify process improvement opportunities and communicate recommendations to management.
• Maintain accurate documentation related to hospitality operations, inventory, vendor performance, and service delivery outcomes.

• 3+ years of progressive hospitality experience in corporate or hospitality, food and beverage, catering, hotel operations, conference services, or a related field.
• Previous experience leading, coordinating, or supervising hospitality services in a hands-on operational environment.
• Strong project coordination skills with the ability to manage multiple…