Network Operations Engineer

Overview

Position Title:
Network Operations Engineer

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Network Operations Engineerisresponsible for the day-to-daymonitoringof Ziply Fiber Network infrastructure. This position is responsible tomonitor, document,escalateproblems, and receive customer calls. The Network Engineerspendsa great deal of time working in a team environment with other Network staff but also workson projects independently, and resolution of customer impacting events.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Monitor the overall health and availability of all systems from the Network Operations Center.
• Monitor network using software and tools provided.
• Troubleshoot/remediate incidents/events and escalate appropriately.
• Abiity to investigate and remediate/escalate complex intermediate issue.
• Able to lead an outage bridge.
• Provide shift support for the Ziply Fiber Network Systems.

• Advanced experience in phone support and troubleshooting of client communication networks.
• Advanced knowledge with documentation of processes, procedures, and systems.
• Advanced knowledge with documentation of processes, procedures, and systems.
• Ability to train Junior technicians on all network topology and infrastructure maintained by NOC.
• Adherence to the processes and policies in the NOC master playbook.

• Advanced comminication and presentation skills written and verbal forms.
• Provide technical aid to customers, while ensuring the best-in-class customer experience.

• Ability to thrive in a high pressure environment.
• Good organizational skills.

• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Minimum of three (3) years of end ‑ to ‑ end telecommunications support experience in a technical operations environment.
• Advanced knowledge of network topology.
• Advanced knowledge of internet routing protocols (OSPF, BGP, etc.).
• Advanced knowledge of VOIP technologies (SIP, TDM, etc.).
• Advanced knowledge of routers, switches, and IP routing/switching.
• Advanced knowledge of data networking architectures and IP protocols, including Voice, Video, OSI 7 ‑ layer model, TCP/IP, Optical Networking, and general data networking.
• Ability to read and interpret network diagrams and perform fault analysis.
• Advanced troubleshooting skills using tools such as nslookup, ping, trace route, ipstat, tcpdump, curl, log analysis, Remedy, etc.
• Advanced knowledge of TDM and Optical Transport technologies.
• Knowledge of OLT/ONT, system environmental controls, pseudo wire, Ethernet, and POTS.
• Ability to lead outage bridges and cross ‑ functional teams.
• Ability to collaborate effectively with cross ‑ functional teams to resolve complex issues.
• Ability to investigate, remediate, and escalate complex issues.
• Strong written and verbal communication skills.
• Strong organizational skills and excellent time ‑ management and prioritization abilities.