IT Systems Engineer

Overview

Why It's a great opportunity: In this role, you will be a key contributor on a team of IT professionals delivering critical technology solutions that support Pierce County operations and services to residents. Assigned to the Client Services Endpoint Management Team, you will help implement, maintain, and manage endpoint services that directly support business processes with a focus on cell phones, phone services, land laptop computers.

This will include providing engineering and technical support to County IT clients and partner agencies, executing operational procedures, fulfilling service requests, and collaborating with IT staff, vendors, and contractors to ensure enterprise architecture and security standards are met.

Why It's a great department: The Finance Department delivers enterprise-wide services that support every County department and many external partners, ensuring Pierce County operates effectively, efficiently, and with strong public stewardship. Finance staff provide a broad portfolio of high-impact, countywide services, including budgeting and performance management, fiscal services, procurement and contracting, information technology, general services, fleet services, and risk management. Employees have the opportunity to work on strategic, enterprise-level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities.

Guided by leadership values that emphasize collaboration, transparency, and continuous learning, the Finance Department offers a supportive, innovative, and team-oriented environment where employees can grow professionally while making a meaningful impact on County operations and the community.

Your success will come from being a quick-thinking multitasker and problem solver with an emphasis on continuous learning. You will be collaborative, team-oriented, while feeling confident using independent judgment and taking initiative. Working closely with members of the IT Platform Services and Client Technology Services teams—as well as partners across the organization—you will rely on your strong communication and troubleshooting skills to effectively engage with a wide range of County staff.

Effectively translating technical concepts into clear, everyday language, delivering support and information both verbally and in writing will further ensure your success.

With a strong commitment to continuous learning and employee development, you can expect to grow every day—both technically and professionally. As part of the IT Systems Engineer series, this position offers a solid foundation and clear pathway for future opportunities within IT and Pierce County.

• Provide critical operational support for a variety of user system platforms including handheld, desktop, workstation and laptop hardware, associated operating systems and application software.
• Specialize in providing skilled technical support for the entire County within specific assigned hardware or software tool areas.
• Participate in technical strategic planning and implementation of new user system platform technology standards.
• Provide advanced direct consulting services for customer departments regarding technology budgeting, computing solutions, client-oriented technology project implementation, re-location services, and user application productivity to include meeting training needs.

• A resume and cover letter are required for this position.
• Additional education or experience may substitute for the recruiting requirements.
• A Bachelor of Arts or Bachelor of Science degree in information technology, computer sciences, business, public administration or related field, AND
• Four or more years of information technology experience required.
• A valid driver's license is required.

• In depth understanding of Windows 11 OS inclusive of Active Directory (AD) and Azure AD, Group Policy, endpoint…