Help Desk Technician

Don’t wait for it to happen. Own your future. Build a career that fits you, tuition-free.

Struggling to break into the tech industry without the right skills? Our Help Desk Technician Course is designed to bridge that gap, meeting you right where you are. With step-by-step guidance and hands‑on experience, you’ll gain the fundamental knowledge to break into IT , no tech experience required . You’ll build confidence, earn your first certification, and walk away ready for roles like IT Support, Help Desk Technician, or Desktop Support—opening doors to future paths in tech, cybersecurity, or data.

This in‑person course prepares job seekers for entry‑level employment in the tech industry. You will be introduced to core computer functions, managing and maintaining devices, and understanding system and software applications. The course combines hands‑on training with online instruction, ensuring a comprehensive learning experience.

This Help Desk Technician course is an industry fundamental for your career in Information Technology. Career paths include:

• Software Engineer
• Security Engineer
• Data Analyst, Engineer, or Scientist
• Machine Learning Engineer
• and more

• Career and Skills Assessment
  Assess your current skills and develop a personalized career plan.
• IT Concepts and Terminology
  Familiarize yourself with fundamental IT terms and systems.
• System Hardware and Software
  Learn about hardware components, system configurations, and operating systems.
• Network and Internet Connectivity
  Understand how to set up, configure, and secure network connections.
• Cybersecurity Best Practices
  Learn how to protect devices and systems from security threats.
• Computer Troubleshooting and Problem‑Solving
  Gain essential skills in troubleshooting IT issues and maintaining computer systems.
• Job Search Support
  Develop job search strategies, including resume writing, interview skills, and navigating job platforms like Indeed.

• Industry Certification
  In addition to earning a course completion certificate, successful students will receive a scholarship to pursue the CompTIA Tech+ certification.
• Hands‑On Learning
  Engage in practical, in‑person lab sessions to apply the concepts learned in real‑world scenarios.
• Career Support
  Access Goodwill’s Employment and Financial Coaching, as well as ongoing job placement services and networking opportunities.

• Start Date: July 28th, 2025
• Length: 10 weeks
• Schedule: Monday – Thursday, 9:00 AM – 12:00 PM
• Location: Goodwill’s Milgard Work Opportunity Center, Tacoma
• Cost: Free – No tuition, no hidden fees

• Must be 18 years or older
• Ability to attend all classes in person

Funded by a Partnership with the City of Tacoma

Learn more about our programs and services by connecting with our Career Hub.