IT Help Desk; Driving - JT

Job Description

Job Title
:
Field Engineer 4
Location
:
Groton, CT (On-site)
Contract Duration
:
Until 02/22/2025

• Proficiency in Excel and service applications for tracking repair information
• Strong customer communication skills
• Hardware analysis skill set for Dell or other vendors
• Fed Ex Address:
  Groton/New London, CT area (Exact location not provided due to government site restrictions)

• Weekly Mileage
  :
  No regular driving required, but potential need to assist other areas may arise. Mileage during the workday will be reimbursed per standard Unisys mileage policy.
• Driving Compensation
  :
  Travel to and from work is not compensated.
• Vaccination Requirement
  :
  Not required.

• Scheduled Contract Duration
  : 1 year
• Extension Potential
  :
  Yes
• Temp-to-Perm Possibility
  :
  Yes

• Dell Certifications
  :
  Not required but highly desired. If not certified, the candidate will obtain certifications after starting.

As a Field Engineer 4, you will work in a structured environment where assignments include tasks such as:

• Replaceable unit swapping
• Image loading
• Unit testing following detailed scripts
• Performing other non-troubleshooting duties under the direction of a help desk, service desk, or scripts in a Next Business Day (NBD) or Same Business Day (SBD) service delivery environment.

• Handle service requests to repair laptops and desktops.
• Execute repair activities, including replacing hard drives, motherboards, and keyboards.
• Perform whole unit swaps and repair/replace PC peripherals.

• Dell Desktop PC Install/Support (Expert level)
• A+ Certification
  :
  Preferred, but not required.

• 7:00 AM – 3:30 PM
• 40 hours per week (hours not guaranteed)