Principal Product Manager, Hardware

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Principal Product Manager, Hardware, is a role that balances both physical hardware and digital software initiatives based on your product domain. Your focus will be on deeply understanding how customers interact with your specific product area, identifying functional gaps, and delivering immediate, seamless improvements. Operating with strong autonomy, you will own a 1 to 2 year product roadmap, ensuring your features are delivered on time, run smoothly, and enhance the overall Vivint Home customer experience.

• Targeted Customer Empathy: Develop a granular understanding of how, when, and why customers utilize your specific product features and hardware components daily.
• Data-Driven Iteration: Dive deep into telemetry, system logs, and user data within your domain to track feature adoption, diagnose usage friction, and uncover operational gaps.
• Evolving Existing Features: Use behavioral data to continuously iterate on and improve existing hardware capabilities and software touchpoints, making the system more reliable and responsive to customer needs.

• 1-to-2 Year Roadmap Execution: Define, prioritize, and drive a tactical 1 to 2 year product roadmap, translating near-term strategy into clear, executable feature requirements.
• Hardware & Software Integration: Act as the product glue between hardware development lines and digital application teams, writing detailed product requirement documents (PRDs) and managing the delivery cycle from prototype validation through launch.
• Ecosystem Alignment: Ensure your domain's software and hardware components align with Vivint's overall design language and platform architecture, avoiding siloed features.

• Requirements Definition: Author crisp, high-quality technical documents, feature specs, and business briefs, translating user pain points into precise requirements for engineering teams.
• Feature Health Mechanisms: Establish and monitor localized dashboards and success metrics to ensure your product line operates with high availability and excellent customer satisfaction.

• Core Team
  
  Collaboration:
  
  Lead day-to-day execution and maintain delivery velocity by partnering directly with immediate engineering squads, UX designers, QA teams, and data analysts.
• Focused Stakeholder Communication: Maintain clear alignment across your immediate cross-functional peers, managing technical dependencies and escalating core trade-offs or timeline risks to senior product leadership.

• Execution Amid Ambiguity: Proven ability to take broad project goals and independently establish a structured execution path, maintaining steady delivery even when technical constraints shift.
• Analytical Rigor: Strong proficiency in using data analytics tools to evaluate product health, dissect customer behavior, and justify product prioritization decisions with clear metrics.
• Technical Foundations: Sound technical understanding of software development life cycles, API interactions, and hardware or firmware constraints required to build connected IoT consumer experiences.
• Clear Professional Communication: Ability to synthesize complex technical requirements or feature performance data into concise, scannable written updates for engineering peers and product leadership.

• Experience: 4–6+ years of technical product management experience, with a proven track record of shipping consumer-facing software features, IoT solutions, or connected hardware modules.
• Data Sourcing…