P&C Senior Business Analyst

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Senior Business Analyst plays a critical role in optimizing People & Culture processes by translating complex business needs into clear, actionable requirements. This role leads stakeholder engagement activities, including workshops and interviews, to gather and prioritize requirements, and develops key project artifacts such as business requirements documents and process maps. With deep subject matter expertise in People & Culture (P&C) functions and a strong understanding of the HRIS landscape, the Senior Business Analyst evaluates where global solutions can be leveraged, enhanced, or adapted to improve efficiency, scalability, and consistency across the organization.

They work closely with global P&C Centers of Excellence (CoEs) and enablement teams to align on scope and validate & prioritize enhancement requests. In addition, they support testing efforts by partnering with enablement teams (e.g., Technology) and end users and contribute to effective change management. This role is essential in ensuring People & Culture processes are scalable, efficient and drive experience across the organization.

• Conduct detailed business analysis to define requirements for validated & prioritized enhancement requests. This includes leading workshops, conducting stakeholder interviews, and ensuring all requirements are fully documented, prioritized, and approved.
• Identify and document business processes, creating process maps that illustrate the relationship between the operating model and technology platforms.
• Develop and leverage key project artifacts such as Business Requirements Documents (BRDs), process maps, and regional playbooks to facilitate requirements sessions and inform solution design.
• Assess configuration options provided by enablement teams (e.g., Technology) to meet business needs and collaborate to support solution design and configuration.

• Leverage deep subject matter expertise in People & Culture (P&C) functions and a robust understanding of the HRIS landscape to determine how existing processes and platforms can be leveraged to support future state requirements.
• Lead collaboration with global P&C Centers of Excellence (CoEs) and enablement teams to align on scope and sequencing recommendations.
• Identify potential upstream & downstream risks and impacts of optimizing processes and supporting systems

• In partnership with systems analysts, develop test scenarios, review test cases to ensure alignment with business requirements, and support User Acceptance Testing (UAT) by clarifying requirements and troubleshooting issues.
• Collaborate with project managers and internal teams to support the creation of training materials and communication plans for end‑users.

• 5+ years of business analyst experience
• 3+ years demonstrated work experience in core human resources functions
• Experience in developing business requirements and mapping business processes in mapping software such as Visio or Lucidchart for large and complex processes
• Strong understanding of the HRIS landscape & service platforms (Workday, Avature, Dayforce, Docebo, Service Now)
• Experience working with both agile and waterfall delivery methodologies
• Proven written and verbal communication skills
• Advanced analytical and problem‑solving skills