ServiceNow Business Analyst
Job in
Tacoma, Pierce County, Washington, 98417, USA
Listed on 2026-08-29
Listing for:
Systems Plus, Inc.
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Applicants must currently reside in DC, MD, or VA.
Daily Responsibilities- Create epics, user stories with acceptance and testing criteria
- Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions.
- Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations.
- Develop business and system requirements, functional designs, process flows, and test plans.
- Analyze and document business processes and systems
- Facilitate requirements gathering
- Prepare client facing and internal deliverables that are technology related
- Interface with the application development team
- BS/BA degree in Computer Science, MIS, or related IT discipline
- Additional four years of related professional experience can be substituted for a BS/BA degree
- At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of Service Now
- Demonstrated ability to develop strong on-site and remote team and client relationships
- Excellent verbal and written communication skills including presentation skills
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience implementing systems using the Agile methodology
Certifications:
- Service Now Certified Systems Administrator (CSA)
- Service Now CIS IT Service Management or other similar Service Now certification
- Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
- Agile SAFe, Scrum Master, or ITIL v3 certification
- Public Trust; this position requires the ability to secure a security clearance of secret level, if needed
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