OS&D Coordinator

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Full-Time Individual Contrib Tacoma, WA, US

2 days ago Requisition

Position Profile

This position will assist the Operations department by resolving OS&D (Overages, Shortages and Damaged) freight issues through research and effective communication with customers, shippers and partner carriers. May also assist Operations with a variety of other administrative duties.

• Operate safely and in compliance with all established HSSE policies and procedures
• Uses the TM Command Center to monitor and identify missing, misdirected, and other freight issues
• Uses all available tools and documents to locate freight, such as manifests, billing documents, videos, etc
• Assist the receiving team in researching and resolving freight exceptions and unmarked freight
• Responsible for preparing all paperwork on all OS&D freight, freight refusals, and claims, and communicates status and action plan with correct parties
• Maintain accurate records and develop or update OS&D reports as requested
• Coordinate with other terminal OS&D Coordinators to avoid repetitive OS&D issues
• Field all OS&D claims, customer and customer service calls for both General Freight and Home Depot Freight
• Work with management to cross train with other operations support staff to help cover duties during PTO, illness or peak hours
• All other duties as assigned

Qualifications

• High school diploma or GED equivalent required
• Two to four (2-4) years administrative experience in a multi-modal transportation related field
• 6 months of Forklift experience preferred, will train
  
  Minimum one year experience using transportation industry software, Truck Mate preferred

(most tasks are learned on-the-job)

Knowledge, Skills, and Abilities

• Proficient in MS Office applications, including MS Word, Outlook, Excel and Teams
• Excellent written, verbal and listening communication skills
• Understand Carlile data entry and shipping processes in order to conduct efficient freight searches
• Knowledge of industry specific software programs, i.e. Truck Mate and Freight Snap
• Ability to analyze and understand large volumes of shipping information
• Follow instructions, respond to management direction, take responsibility for own actions, complete tasks on time or communicate alternate plans
• Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically upholds organizational values
• Advanced attention to detail and accuracy
• Ability to multi-task and prioritize the work day
• Must have excellent customer service skills and represent Carlile in a professional manner
• Ability to take initiative and act independently while operating and reporting to a team of multidisciplinary stakeholders.

We’re committed to taking care of you and your family, today and in the future.

Here’s what you can look forward to:

• Compensation
  • Competitive base annual salary range: $23.90 - $37.00, depending on experience and qualifications
• Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
• Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long‑term disability coverage
• Retirement
  • Generous 401(k) plan with a 4% company match
• Paid Time Off
  • 2 weeks’ vacation annually
  • 7 company holidays
  • 7 days of sick leave annually
• Up to $5,250 per year in tax-free educational assistance to assist with career development and growth