Operations Supervisor Tacoma, WA, Posted

Pay rate: $28/HR to $30/HR.
The pay listed is the salary range or rate for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

We are seeking a highly organized and proactive Janitorial Supervisor to oversee janitorial operations across multiple client sites. This role is responsible for ensuring high-quality service delivery, maintaining compliance with health and safety standards, and fostering strong client relationships. The ideal candidate will have experience in janitorial services, team leadership, and operational management.

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide leadership and support while being available for emergency and off-hour support.
• Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols at each assigned client location.
• Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
• Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
• Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
• Train and manage Site janitorial and Porter staff.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

• At least 2 years of experience supervising employees.
• Experience with commercial cleaning industry is a big plus.
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.