Library Operations Supervisor - POSITIONS

Position: Library Operations Supervisor - MULTIPLE POSITIONS
Job Description

Customer Experience Library Operations Supervisor - MULTIPLE POSITIONS BELOW

Pierce County Library System

Hiring Range:$37.04 - $44.01 per hour;Pay Grade Range:$37.04 - $52.54 per hour

Compensation

Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above).

Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.

FLSA Status:Non-exempt

Position Status:Regular

Union Status:Represented

Hours Per Week: 40 per week

Locations and Schedules:
Location SundayMondayTuesdayWednesdayThursdayFridaySaturdaySouth Hill9:35-6:0510:35-7:059:35-6:0510:35-7:059:35-6:05

OFFOFFGrahamOFFOFF
10:35-7:059:35-6:0510:35-7:059:35-6:059:35-6:05

EatonvilleOFFOFF
10:35-7:059:35-6:0510:35-7:059:35-6:059:35-6:05

University Place9:35-6:0510:35-7:0510:35-7:0510:35-7:0510:35-7:05

OFFOFFMiltonOFFOFF
10:35-7:059:35-6:0510:35-7:059:35-6:059:35-6:05

Key CenterOFFOFF
10:35-7:059:35-6:0510:35-7:059:35-6:059:35-6:05

Parkland9:35-6:0510:35-7:059:35-6:0510:35-7:059:35-6:05

OFFOFFSummitOFFOFF
10:35-7:059:35-6:0510:35-7:059:35-6:059:35-6:05

OrtingOFFOFF
10:35-7:059:35-6:0510:35-7:059:35-6:059:35-6:05

* Schedule is subject to change.

Candidate Submission Timelines:

NON-Transfer INTERNAL Candidates:
To be considered for this position, please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date indicated below.

Submissions after the Closure Date below will not be considered.

• Internal Candidates Closure Date:
  Monday, February 23rd, 2026 at 5:00pm

Veteran Status:

Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process. More information about Veteran's Preference, such as the difference in percentage, can be foundhereandhere. If you need more information please contact us at:

HR

Position Summary

Oversees the daily operations of an assigned library within the Pierce County Library System. Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors. Ensures high-quality, customer-focused library services that align with the Library's strategic plan. Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination.

Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources. Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships.

Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations.

Essential Job Functions

Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function.

Essential Function

Description

% of Time

Library Operations

Collaborates with the regional supervisory team to coordinate daily operations, including scheduling across the region to meet operational and customer needs.

Oversees and approves payroll time entries and leave requests, backing up other team members as needed.

Ensures compliance with policies, procedures, and service standards.

Oversees branch and regional initiatives, ensuring projects and reports are delivered on time, within scope, and in accordance with system priorities and standards.

30%

Employee Supervision & Development

Hires, trains, coaches, evaluates, and disciplines direct reports. Responsible for staff growth and morale and ensures alignment with strategic goals, policies, plans and standards.

Leads staff through organizational changes by facilitating and providing effective communication, ensuring implementation.

25%

Service Delivery

Models and develops staff in delivering high-quality customer service. Resolves non-routine patron interactions and monitors customer behavior.

Develops and guides staff in providing welcoming and inclusive spaces and services.

Guides staff in the successful delivery of information and readers' advisory services, as appropriate to their role.

Guides assigned staff in supporting collection maintenance…