Retail Store Manager

Tacoma/Pierce County Habitat for Humanity

Position Title:

Retail Store Manager

Reports to:

Director of Retail Operations

Classification: F/T, Salaried, Exempt

Salary Range: $80,168.40–$87,500

Supervises:
Store Associates, Assistant Store Manager, Store Supervisors, volunteers, and work program participants.

If you're a hands-on leader who loves building high-performing teams, creating exceptional shopping experiences, and making a lasting impact in your community, we'd love to meet you!

As the Retail Store Manager, you'll lead the daily operations of one of Tacoma/Pierce County Habitat for Humanity's stores - driving sales, inspiring staff and volunteers, and transforming donated goods into funding that helps build affordable homes. You'll play a vital role in advancing Habitat's mission while creating a welcoming destination for shoppers and donors alike.

• Paid vacation (10 days annually to start)
• Paid sick leave (10 days annually to start)
• 13 paid holidays each year
• Medical, dental, and vision insurance (100% employer-paid coverage for employees; partial employer contribution for eligible dependents)
• Short-term and long-term disability insurance
• Basic life and AD&D insurance, plus voluntary life insurance options
• 403(b) retirement plan with a 5% employer match after one year of employment
• Flexible Spending Account (FSA)
• Employee discounts at our TPCHFH stores

• Lead, train, and schedule store staff, program participants, and volunteers.
• Monitor performance, address employee concerns, and support corrective action when needed.
• Partner with the Director of Retail Operas ions on hiring, performance management, and staff development.
• Ensure all team members follow safety, operational, and organizational policies.
• Provide ongoing coaching and performance feedback to staff and volunteers.
• Promote a positive, inclusive, and mission-driven work culture.

• Oversee daily cash handling, deposits, and financial accountability.
• Support budget management and financial performance goals.
• Maintain accurate records, documentation, and reporting.

• Manage all aspects of retail operations, including merchandising, pricing, inventory flow, and donation intake.
• Maintain a safe, clean, organized, and customer-friendly sales floor and warehouse.
• Track and order necessary supplies and equipment.
• Stay current on retail trends and pricing of comparable products.
• Utilize Microsoft Office and other tools to manage operations effectively.

• Oversee store opening/closing procedures and cashier reconciliations.
• Ensure facility maintenance and security of all assets, cash, and confidential information.

• Build strong relationships with volunteers, donors, Habitat homeowners, community partners / vendors, and the public.
• Support gift-in-kind (GIK) donation growth and stewardship.
• Assist in promoting special sales, events, and new product arrivals.

• Collaborate with leadership on long- and short-term goals for the Store and affiliate.
• Contribute ideas for improving efficiency, sales, and community impact.
• Perform additional duties as assigned to advance Habitat’s mission.
• Use sales and operational data to identify trends and recommend improvements.

• High school diploma or equivalent required; post-secondary education preferred.
• Minimum of five years’ work experience, including at least two years in retail or sales management.
• Strong leadership, communication, and customer service skills.
• Valid driver’s license with a clean driving record.
• Forklift experience preferred (or willingness to be trained).
• Proficiency with Microsoft Office (Word, Excel) and comfort with databases/spreadsheets.
• Occasional overnight travel to conferences

• Ability to lift and carry up to 50 pounds regularly.
• Ability to stand, walk, bend, reach, climb ladders, and move throughout the sales floor and warehouse for extended periods.
• Ability to work in varying indoor and outdoor weather conditions while receiving donations.

Tacoma/Pierce County Habitat for Humanity is an Equal…