Director of Housing & Care Management

The Director of Housing and Care Management provides strategic and operational oversight of housing-related case management services for individuals experiencing behavioral health challenges, including co-occurring disorders. This role leads the Care Management team and Property Management to deliver person-centered, Housing First not housing only aligned services that support housing stability, recovery, and independent living.

Essential Duties and Responsibilities:

• Provide operational oversight of housing and care management programs, including Permanent Supportive Housing, transitional housing, and other subsidized housing models.
• Ensure implementation of evidence-based practices, including trauma-informed care, motivational interviewing, hard reduction, and person-centered service planning.
• Oversee development and implementation of individualized, strengths-based service plans and housing stability strategies.
• Oversee Property Management and collaborate to address tenancy issues, lease compliance, and housing retention.
• Monitor documentation, billing, and reporting to ensure compliance with Medicaid, funders, and regulatory requirements (including WAC).
• Run and review reports to ensure timely, accurate data entry and data integrity in HMIS/EHR systems.
• Use data to monitor program performance, including housing stability, service engagement, and outcomes.
• Lead quality assurance and continuous improvement efforts, including chart audits and staff coaching.
• Assist in the supervision, recruitment, training, and evaluation of staff in alignment with policies and organizational expectations.
• Ensure understanding and application of landlord-tenant laws, housing contracts, and subsidized housing requirements.
• Develop and manage program budgets and resources to support effective service delivery.
• Coordinate with internal teams and community partners to support integrated service delivery across housing, behavioral health and medical systems.
• Other duties as assigned.

Minimum Qualifications

Bilingual or multicultural experience working with diverse and underserved populations.

Knowledge of coordinated entry systems and regional housing resources.

Experience serving high-acuity populations, including chronic homelessness and co-occurring disorders.

Experience with grant-funded programs, contract management, and compliance reporting.

Strong experience with HMIS, Avatar, or other data systems used for performance and reporting.

Experience managing multi-site housing programs and interdisciplinary teams.

LICSW, LMHC, or other relevant clinicalcredentials(or ability to obtain).

Master’s degree in social work, Public Health, Behavioral Health, or related field.

Preferred Qualifications

Valid Washington State driver’s license and reliable transportation.

Ability to collaborate effectively with internal teams and external partners.

Strong organizational and leadership skills with the ability to manage multiple priorities.

Familiarity with WAC regulations and contract compliance requirements.

Knowledge of behavioral health, recovery services, and trauma-informed care.

Experience with HMIS, EHR systems, and data integrity practices.

Knowledge of Housing First principles, Medicaid, and contract management andfunder reporting requirements.

Experience in housing programs, including Permanent Supportive Housing, subsidized housing, transitional housing and affordable housing.

Minimum of 5 years of supervisory/management experience.