Tacoma WA Club - General Manager​/COO

General Manager/Chief Operating Officer

CLUB OVERVIEW A new experience in the Seattle/Tacoma area, the club will combine racquets, fitness, a luxury spa, wellness, aquatics, fine and casual dining, and more into one of the most comprehensive private club offerings in the region. Centered around an incredible waterfront setting with views of Mount Rainier, the club is currently in the design phase, with world-renowned architects Olson Kundig helping to shape the incredible buildings that will host this new community.

Bolstered by a condo development on site, the private club will look to bring together over a thousand families and individuals looking for a private escape complemented by world-class amenities and service. Club construction starts in 2027, with opening expected in 2028. The General Manager/Chief Operating Officer ("GM/COO") would be expected to start in late 2026/early 2027 as the first employee of the club, being a critical part of the pre-opening process.

The club will be owned privately by a team with over 20 years of experience in real estate and ownership of numerous other properties in the immediate community. In-depth market research and financial analysis have been performed to strategically determine the vision, market positioning, and amenity profile for the club.

POSITION SUMMARY This position is a unique opportunity to be an integral part of building a new private club. The GM/COO of the club will be the first club employee and a key stakeholder in the building of the club's operating teams, practices, standards, culture, and ultimately will be responsible for all day-to-day operations and P&L. The GM/COO will join the club at a pivotal time and will support ownership through finalizing designs and project management through the building of the club.

During this time, the GM/COO will be building out operational teams, standards, and crucially supporting in pre-sales for membership and planning for the grand opening of the club. Upon opening, the GM/COO will be a highly visible leader to both members and employees, while owning the club P&L and leading the planning and reporting processes for the club.

To be successful in this role, the GM/COO must demonstrate the following competencies. These core capabilities are essential for success and will serve as key benchmarks for performance evaluation, ensuring clear expectations and ongoing support.

• Serve as a visible, engaged leader who embodies the club's values and sets high standards for operational, cultural, and financial performance, while holding employees accountable for results.
• Build, inspire, and hold accountable a high-performing leadership team, fostering a collaborative work environment and empowering others through effective delegation.
• Communicate effectively in a variety of situations, articulating ideas persuasively and influencing others to achieve shared goals.
• Address performance issues constructively, ensuring alignment with the club's standards and culture.

• Develop and refine service standards for multiple private club departments to establish and sustain consistent standards across all member touch points.
• Build and foster an inclusive and welcoming environment for members, families, guests, and employees.
• Use member feedback and operating data to identify service gaps and improve the member experience.
• Resolve member concerns with sound judgment, discretion, and appropriate follow-through.
• Demonstrate a genuine passion for exceptional service.

• Support the development of, and oversee, effective marketing and promotional campaigns to attract new membership prospects to the club.
• Effectively communicate and sell the club concept and vision to prospective members and real estate owners, before, during, and after construction of the club.
• Design and oversee retention monitoring and programs to retain members.
• Build and foster positive relationships with local, regional, and potentially national media.

• Develop project plans, manage budgets and resources, monitor project progress while making adjustments where needed, and effectively communicate project updates to all stakeholders.
• Clearly communicate projects, changes to schedules, and potential disruptions to club services to membership.

• Create, maintain, and monitor operating budgets for the club.
• Effectively communicate variances to the budgets and operating results to ownership in a timely manner.
• Understand accounting principles, cash flow management procedures, financial controls, and risk management principles.
• Work with and oversee the relationship with third party professional service providers to produce required reporting.

• Build operating departments aligned with budgets and service standards to support the membership experience.
• Create job descriptions for key positions and oversee the hiring and training processes.
• Lead change initiatives within the organization and effectively deal with any resistance to change.
• Create and maintain a positive workplace…