Outreach Specialist

Position Title

Outreach Specialist

Program Coordinator

Full-Time, Exempt

DC Office

Flexible schedule (Monday-Friday), between 7 am and 6 pm. Some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.

Required, please refer to Specific Requirements below.

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following:
Excellence and Innovation;
Finding Ways to Say “Yes”;
Caring at the Core;
Agents of Change;
Support, Empowerment and Development;
Building Relationships; and Integrity and Accountability.

This position conducts Outreach to Veterans and their families in DC, Arlington, Alexandria, Loudoun, Fairfax, Prince William, Montgomery, Prince George’s, and Frederick. The Outreach Specialist will conduct street outreach to locate eligible veteran households for Supportive Services for Veteran Families (SSVF), who would otherwise be difficult to locate or serve. The Outreach Specialist will screen for program eligibility and complete VI-SPDAT, SPDAT, and/or Prevention assessments as needed to determine prioritization within the Coordinated Entry system and enter them into HMIS.

The Outreach Specialist will complete cover sheets and fill open intake slots with eligible households assigned to Friendship Place. The Outreach Specialist will build and maintain relationships and partnerships with other social service organizations and outreach workers in the service areas.

• Make contact and develop rapport with homeless and at-risk Veteran Families, and make appropriate community referrals.
• Conduct street outreach.
• Target the “most in need” Veteran Families and those who would otherwise be difficult to locate or serve.
• Conduct VI-SPDAT, SPDAT, and/or Prevention assessments with Veteran Families in need of services and enter into HMIS.
• Develop and maintain relationships with local social services and public benefit agencies, shelters, and faith-based and community-based organizations serving low-income, at-risk, and homeless Veteran Families.
• Develop and maintain relationships with local VA facilities, including Vet Centers and Veterans Benefit Administration offices.
• Participate in Stand Down, Winterhaven and similar events that may occur after hours.
• Participate in Local Coordinated Entry.
• Market services provided by the SSVF grant.
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities.
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration.
• Maintain and document all outreach efforts in Excel.
• Maintain compliance with all assigned mandatory training and background clearances.
• Attend professional training and conferences as needed.
• Support other Specialists as needed.
• Perform all other duties as assigned to support the success of the program and its participants.

• High School Diploma/GED Required.
• Bachelor's degree preferred.
• At least 1 year of experience in a similar setting preferred.
• Valid driver’s license, ability to operate a motor vehicle, and current auto insurance are required.
• Understanding and/or experience working with Veterans.
• Experience with outreach to local organizations and government agencies, and working with families preferred.
• Ability to work in a culturally diverse environment.
• Ability to work well under pressure.
• Ability to work as a team player.
• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision.
• Experience with HMIS data entry preferred.
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.
• Must possess and be able to demonstrate strong intra- and interpersonal communication skills,…