Family Engagement Specialist

Department:Homeowner Services

Reports To:Director of Homeowner Services

FLSA Status:Hourly, Non Exempt

Employment Type:Full-Time

Work Location:In-person with regular community-based work

Salary Range:$25.00/hour.Increase to $27/hourupon successful completion of HUD Housing Counseling certification exam

Position Summary

The Family Engagement Specialist plays a critical role in supporting Habitat for Humanity homeowners by building and maintaining strong, ongoing relationships after home purchase. This position serves as a primary point of contact for current homeowners and is responsible for stewardship of the affiliate’s ground lease portfolio. The Family Engagement Specialist ensures homeowners remain informed, supported, and engaged in their communities while upholding Habitat’s mission, values, and long-term affordability goals.

This role requires regular interaction with homeowners, community partners, and homeowner associations (HOAs), as well as attendance at meetings and events outside of standard office hours. The ideal candidate is relationship-driven, highly organized, culturally competent, and passionate about community stability and homeowner success.

We are proud to provide a benefits package that includes:

• Paid vacation
• Sick leave
• 13 paid holidays annually
• Short-term and long term disability
• AD&D insurance, Basic Life Insurance & voluntary Life Insurance
• 403b Retirement plan with 5% match after first year of employment
• Flexible spending account

Essential Duties and Responsibilities

Homeowner Engagement & Relationship Management

• Serve as a primary liaison between Habitat for Humanity and current homeowners.
• Build and maintain positive, trusting relationships with homeowners across all stages of post-purchase occupancy.
• Respond to homeowner inquiries, concerns, and requests in a timely, professional, and empathetic manner.
• Connect homeowners to appropriate internal resources, community services, or external partners as needed.
• Support homeowners in navigating challenges related to home ownership, community living, and compliance with ground lease terms.

Ground Lease Portfolio Management

• Maintain accurate records for all ground lease homeowners, including compliance documentation and communication logs.
• Monitor and support homeowner compliance with ground lease requirements, resale restrictions, and long-term affordability provisions.
• Assist homeowners with questions related to ground leases, stewardship policies, and resale processes.
• Collaborate with the Director of Homeowner Services and other staff on stewardship strategies and policy implementation.
• Develop, write, and distribute regular newsletters and other communications to current homeowners (print and/or digital).
• Create clear, accessible, and culturally responsive communication materials related to homeowner resources, events, and policies.
• Maintain up-to-date homeowner contact lists and distribution channels.
• Support outreach efforts to ensure homeowners are informed about meetings, opportunities, and important updates.

Community & HOA Engagement

• Attend community meetings to support homeowners in their respective neighborhoods.
• Represent Habitat for Humanity at homeowner association (HOA) meetings, community councils, and related forums.
• Advocate for homeowner interests while fostering positive relationships with HOAs, property managers, and community stakeholders.
• Support conflict resolution efforts when appropriate, in collaboration with leadership.

Meetings, Events & Education

• Organize and attend homeowner gatherings, workshops, and engagement events.
• Support homeowner education initiatives related to community engagement, stewardship, and long-term home ownership success.
• Participate in occasional evening and weekend events as required.

Data, Reporting & Administration

• Maintain accurate and confidential homeowner records in Habitat’s database and file systems.
• Track engagement activities, meeting attendance, and homeowner interactions.
• Prepare reports and summaries for internal use, leadership review, and audits as needed.
• Collaborate cross-departmentally with Construction, Development, Finance, and Programs staff.

Mission & Values Alignment

• Uphold Habitat for…