JMFL Program Manager

DEPARTMENT: Jarvie Memorial Family Lodge

UNIT: Tacoma Citadel Corps

POSITION TITLE: JMFL Program Manager

REPORTS TO: Corps Officers

STATUS: Non-Exempt, 40 hrs/week plus On-Call Responsibilities

PAY: $31.73 - 32.69 per hour DOE

WORK LOCATION: 1521 6th Ave, Tacoma, WA 98405

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The JMFL Program Manager provides overall leadership, supervision, and operational oversight to the Jarvie Memorial Family Lodge (JMFL). The JMFL Program Manager oversees daily operations, staff scheduling and supervision, program implementation, facility coordination, and adherence to organizational policies.

The Program Manager exercises independent judgment in client relations and conflict, managing crises, staff performance, and operational decision-making within established Salvation Army (TSA) policies and guidelines. This role serves as a key liaison between the Corps Officers (executive directors), shelter staff, community partners, advisory board, and emergency services.

• Provide leadership and oversight of all JMFL shelter operations, including case management, program aide support, and client food / kitchen sources.
• Monitor program performance, reporting, and outcome tracking, alongside leadership and administrative staff.
• Supervise, train, schedule, and evaluate shelter staff, including coordination with temp agency management as needed.
• Direct Employee Supervision:
• Supervise assigned social services employees including the kitchen supervisor, case worker, and program aides.
• Ensure training is in partnership with other Divisional Departments, such as Development and Human Resources.
• Responsible for adhering to Salvation Army policies regarding employee leadership, management, and development, including areas performance management, safety, time, attendance, and training.
• Ensure compliance with Salvation Army policies, licensing requirements, grant agreements, and contractual obligations, and assist with audits, monitoring visits, and corrective action activities as needed.
• Monitor shelter and food service safety, security, and facility conditions.
• Oversee quality case management and housing stabilization services.
• Oversee and update or create program procedures in coordination with Corps Officers, TSA directives, and shelter needs.
• Participate in budget monitoring, purchasing, and resource management.
• Respond to critical incidents, participant crises, and operational emergencies.
• Promote a trauma-informed, family-centered shelter environment focused on housing outcomes.
• Represent JMFL at shelter-relevant community meetings, provider collaborations, and partner agency meetings, and maintain productive relationships with community partners, referral sources, and funders.

• Minimum bachelor’s degree in social work, business management, human services, organizational leadership, or comparable degree.
• Minimum of three (3) years of staff supervision and support
• Minimum of two (2) years of experience in sheltering or similar client-facing social service roles
• Current CPR and First Aid preferred

• Experience with urban homeless prevention and education goals and objectives
• Ability to work in a fast-paced environment and maintain poise under pressure
• Ability to work with a diverse range of individuals including cultural competency awareness.
• Customer service mindset
• Sensitivity to and understanding of the comprehensive mission of The Salvation Army.
• Ability and willingness to maintain confidentiality.
• Ability to pass the Salvation Army criminal background check and reference check
• Must complete and have ability to adhere to Protecting the Mission requirements and guidelines
• Strong verbal and written communication skills.
• Proficient keyboard skills (60 words per minute)
• Ability to work independently with minimal supervision as…