Navigation Program Manager

Are you passionate about leadership and helping others in your community and ready for your next career move? Elevate Health is one of nine Accountable Communities of Health (ACHs) in Washington State, a successful non-profit collaborative in Pierce County, and dedicated to achieving health equity through collective action (learn more ).

We have a unique opening for a Benefits Navigation Program Manager in our (hybrid) Tacoma office. The Program Manager provides management and operational oversight for Benefits Navigation initiatives, including Washington Cares, Medicaid/Apple Health, Marketplace health insurance enrollment, and other public benefit enrollment programs. This includes developing outreach plans, overseeing eligibility and enrollment processes, ensuring compliance with applicable regulations, supporting community-based Benefits Navigators, and fostering partnerships that improve equitable access to health coverage and long-term care benefits.

The Program Manager facilitates continuous quality improvement efforts and works collaboratively with the Communications Department to improve equitable access to benefits.

If you are looking for an excellent career opportunity at a successful, mission- and values-driven organization, with an amazing team, and a hybrid work schedule, this is a unique opportunity!

Here’s what you’ll be doing:

• Provide management and operational oversight for Benefits Navigation programs, including WA Cares, Medicaid/Apple Health, Marketplace insurance, and other public benefit enrollment initiatives.
• Develop and implement community outreach and education plans to increase awareness and utilization of public benefit programs.
• Oversee eligibility screening, enrollment assistance, and participant support processes to ensure high-quality, person-centered services.
• Monitor changes in federal and state eligibility policies and ensure program compliance.
• Develop workflows, policies, and standard operating procedures for Benefits Navigation services.
• Establish enrollment goals, monitor performance metrics, and implement quality improvement initiatives.
• Collaborate with state agencies, managed care organizations (MCOs), healthcare providers, employers, and community organizations to improve access to benefits.
• Ensure culturally responsive and linguistically appropriate outreach and enrollment services.
• Analyze enrollment trends and community needs to identify service gaps and recommend program improvements.
• Support grant implementation, reporting, and compliance related to Benefits Navigation funding opportunities.

• Develop strategic partnerships with organizations providing community-based care, including but not limited to benefits enrollment services, healthcare access, aging services, disability services, and social service programs.
• Coordinate cross-referrals between Connect Pierce partners and Benefits Navigation providers to improve client outcomes.
• Promote integration of Benefits Navigation services within Connect Pierce care coordination workflows.

• Collaborate with the Elevate Health Communications team to develop and maintain culturally responsive, plain-language educational materials that promote Connect Pierce services, Benefits Navigation services, and other community-based initiatives.
• Partner with Communications team to develop print, digital, and web-based content, including brochures, flyers, social media content, presentations, website content, newsletters, and other outreach materials that increase community awareness and access to available benefits and services.
• Review educational and outreach materials to ensure accuracy, consistency with program requirements, accessibility standards, and alignment with organizational messaging and branding.
• Coordinate communications strategies that support community education events, outreach campaigns, enrollment activities, and partner engagement efforts.
• Identify opportunities to improve public awareness of Connect Pierce services and Benefits Navigation programs through strategic communications and community engagement.

• Develop…