General Manager

Job Title:

General Manager

Location:

Tacoma Mall, Tacoma, WA

Pay Range:

$81,000 - $90,000 annually + potential to participate in bonus program

Actual compensation will be determined based on experience, skills, and internal equity.

Employment Type:

• Full-time
• Salaried, Exempt

About Us:

At Supreme Dumplings, we proudly deliver moments of joy to our guests, team members, and the communities we serve. We are dedicated to providing the most authentic Xiao Long Bao and other small bites of happiness through exceptional quality, service, and value.

We are a Taiwanese restaurant deeply rooted in tradition and craftsmanship. Our specialty, Xiao Long Bao (小籠包)-meaning "little dumpling in a basket"-dates back over 1,000 years to China's Song Dynasty. This iconic steamed dumpling, cooked traditionally in bamboo baskets, has been perfected over centuries by different regions of China and is now lovingly crafted in our kitchens to offer an unparalleled authentic experience.

Our commitment to quality, exceptional service, and creating memorable dining experiences is at the heart of everything we do. We take pride in bringing the rich heritage of Taiwanese cuisine, ensuring every bite tells a story of tradition, passion, and culinary excellence.

Position Overview:

As the General Manager, you will oversee all aspects of restaurant operations, ensuring excellence in food quality, service standards, and operational efficiency. You will lead and develop teams while fostering a positive, compliant, and high-performing workplace culture.

Key Responsibilities:

Operational Leadership

• Lead and manage day-to-day restaurant operations, including staffing, scheduling, inventory management, and quality control
• Ensure operational consistency and adherence to company standards

Guest Experience

• Uphold exceptional customer service standards
• Create a welcoming and memorable dining experience for all guests

Financial Management

• Oversee budgeting, labor controls, and cost management
• Analyze financial performance, including P&L statements, to drive profitability

Team Development

• Recruit, hire, train, and mentor management and hourly team members
• Foster a culture of accountability, teamwork, and professional growth

Marketing & Community Engagement

• Collaborate with leadership and marketing teams on promotions, events, and community engagement initiatives

Compliance & Safety

• Ensure compliance with Washington State labor laws, wage-and-hour requirements, and scheduling practices
• Maintain compliance with health department regulations, food safety standards, and company policies

Qualifications:

• 5+ years of restaurant management experience, preferably in a high-volume or full-service environment
• Proven leadership ability with experience managing and developing teams
• Strong financial acumen, including budgeting, P&L analysis, and cost controls
• Excellent communication and interpersonal skills
• Knowledge of food safety standards, health regulations, and compliance requirements
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Ability to perform essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Serv Safe Certification (required or ability to obtain and maintain)
• Bilingual in Spanish or Cantonese preferred for guest and team communication, but not required.
• Multi-unit or high-volume restaurant experience

Benefits & Other Compensation:

Eligible employees may receive a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Paid Time Off
• Employee meals and discounts
• Opportunities for career growth and professional development
• Eligibility and benefit offerings may vary based on position and tenure

Supreme Dumplings is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, veteran status, or any other status protected under applicable federal, state, or local law.

How to Apply:

Interested candidates should submit a resume via application link. Qualified applicants will be contacted for next steps.