Beauty Counter Manager - Estée Lauder - Tacoma Mall

Job Description

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.

• Conduct makeup applications, skincare analyses and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer‑ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow‑through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.

Frequent use of hands for grasping, fine manipulation, pushing and pulling.

Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.

Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

$27.00 – $28.10 hourly. Commission varies by merchandise type: apparel, shoes, and accessories typically range from 3% to 14.5%; beauty and men’s fragrance sales roles typically receive 3%.

• Medical/Vision, Dental, Retirement, and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• 401(k) plan.
• Eligible for performance‑based incentives/bonuses.

For more details, refer to the Nordstrom Benefits Overview PDF:

For Los Angeles or San Francisco applicants, Nordstrom is required to conduct background checks after conditional offers and to consider qualified applicants with criminal histories in accordance with local ordinances. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Legal notices and requirements specific to other states are available in the FAQ section of the Nordstrom Careers site.