Retail Customer Service Associate

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate Fed Ex Office products and services.

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL

DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members

Service
Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate Fed Ex Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store

Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows Fed Ex Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management
Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail Store
Able to operate with minimal supervision
Adheres to all Fed Ex Office team member and retail store standards, as outlined in the team member handbook
All other duties as needed or required

Benefits Information
Fed Ex Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular.
Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).
401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at Fed Ex for 90 continuous days to receive reimbursement.
Our generous paid time off…