Inside Sales Representative

Description

URM Stores, Inc is searching for a dynamic and enthusiastic Inside Sales Representative who thrives on connecting with customers—both online and over the phone. In this fast-paced role, you’ll deliver top-notch customer service by answering questions, sharing helpful information, and confidently guiding customers from their first interaction to an in-person experience. If you have strong communication skills, a great listening ear, and enjoy helping people find the right solutions, this is an exciting opportunity to make an impact every day.

• Be the friendly voice customers count on by processing and entering orders accurately via phone, email, or fax.
• Jump in to support outside and inside sales consultants by providing coverage during vacations or sick days.
• Partner with sales teams to solve customer questions and challenges—from pricing and credits to deliveries, recalls, and product information.
• Handle billing for specialty and non-stock items with care and accuracy.
• Proactively connect with customers when items are out of stock, offering smart substitutions and clear delivery timelines.
• Keep things moving by answering and directing calls from customers, brokers, and vendors to the right teams.
• Work closely with vendors and internal departments to source specialty items and meet customer needs.
• Tackle a variety of administrative tasks, including data entry, mailings, filing, scanning, and calendar management.
• Get involved in events, special projects, and team assignments whenever needed.

• Bring 2+ years of experience in grocery or food service, along with 2+ years in sales or a skilled office role.
• Love connecting with people and delivering standout sales, communication, and customer service.
• Thrive in a fast-paced, energetic environment where no two days are the same.
• Stay organized, detail-focused, and proactive with follow-ups to keep things moving.
• Feel confident using Microsoft Word, Excel, Outlook, PowerPoint, Teams, and Adobe Acrobat.
• Enjoy learning new tools and systems like Power Sell, AS400, Web Docs, RIMS, and store ordering platforms.
• Offer strong data entry skills (10-key experience is a bonus!).
• Bring a positive, professional phone presence and polished written communication to every conversation.

For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission? To fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise.

What sets us apart? Our unique cooperative model means our Member-Owners aren’t just customers—they’re shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends.

Today, URM has grown into a billion-dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries—Rosauers Supermarkets and Peirone Produce. And we're just getting started.

• An employee’s pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs.
  Salary range $19 - $22 hourly DOE plus so much more!
• URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employee’s family.
• Company paid Long‑Term Disability insurance.
• Short‑Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non‑profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with…